Anthony Ghossein Email & Phone Number

Beirut, Beirut Governorate, Lb

Beirut District, Lebanon

• Been responsible for managing tasks at functions that include banquets, ceremonies, conferences, and parties. • I helped plan and organize events and ensure everything ran smoothly during the event and coordinate with different teams and ensure all teams worked together harmoniously.• Welcomed guests, answer questions, and work as a liaison with support staff as the event unfolds. • Assisted with the planning, preparation, and organization of events, and manage any relevant staff… Show more • Been responsible for managing tasks at functions that include banquets, ceremonies, conferences, and parties. • I helped plan and organize events and ensure everything ran smoothly during the event and coordinate with different teams and ensure all teams worked together harmoniously.• Welcomed guests, answer questions, and work as a liaison with support staff as the event unfolds. • Assisted with the planning, preparation, and organization of events, and manage any relevant staff working as helpers. Show less

Dubai, United Arab Emirates

• Acting as the first point of contact for customer inquiries via phone and emails.• Resolving customer issues promptly, demonstrating a strong understanding of company policies and procedures.• Assisting customers and suppliers with reservations, modifications, and extensions, ensuring accuracy and compliance with rental agreements.• Providing expert knowledge on vehicle options, additional services, and insurance.• Collaborating with other departments to ensure smooth rental… Show more • Acting as the first point of contact for customer inquiries via phone and emails.• Resolving customer issues promptly, demonstrating a strong understanding of company policies and procedures.• Assisting customers and suppliers with reservations, modifications, and extensions, ensuring accuracy and compliance with rental agreements.• Providing expert knowledge on vehicle options, additional services, and insurance.• Collaborating with other departments to ensure smooth rental processes, including coordination with sales and operations teams.• Monitor customer feedback and identify trends to implement continuous improvement initiatives.• Uphold company standards for customer service excellence, maintaining a high level of professionalism at all times.• Keep accurate records of customer interactions and transactions using the company’s CRM system. Show less

Beirut, Lebanon

• Answer all inbound communications from customers and merchants.• Monitor orders queue for any new orders and manage the new order assignment process 6 days a week.• Handle daily customer care emails, support messages, and calls.• Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues.• Channel market feedback to technology team to improve the Customer and Driver Apps.•… Show more • Answer all inbound communications from customers and merchants.• Monitor orders queue for any new orders and manage the new order assignment process 6 days a week.• Handle daily customer care emails, support messages, and calls.• Follow up on assigned orders with phone calls & Chats to Merchants and Customers to ensure orders are received and being processed without any delays or issues.• Channel market feedback to technology team to improve the Customer and Driver Apps.• Monitor any issues with orders and deliver necessary compensation to customers when needed.• Handle initiated outbound activities/campaigns when required.• Meet the department’s KPI targets for order fulfillment and service quality.• Issue Reports for Merchants on detailed orders. Show less

Beirut, Líbano

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.• De-escalate situations involving dissatisfied customers, offering patient assistance and support.• Call clients and customers to inform them about the company’s new products, services, and policies.• Collaborate with other call center professionals to improve customer service.• Help to train new employees and inform them about the company’s customer management policies.

Mt Lebanon, Líbano

•Spent time observing experienced staff of the organization in order to learn aboutthe necessary methods and procedures.• Managed working papers, and documented them.• Supported the team in developing high-quality professional learning materials in both print and digital formats.• Assisted in the production of multiple simultaneous projects.

Beirut

• Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships.

Beirut, Líbano

• Describe points of interest along the tour and answer questions as required.• Greeting and welcoming customers to the tour.• Informing customers about the itinerary for each tour.• Planning itineraries in accordance with weather forecasts and the length of each tour.• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.• Planning alternate activities in the event that cancellations, closures, or… Show more • Describe points of interest along the tour and answer questions as required.• Greeting and welcoming customers to the tour.• Informing customers about the itinerary for each tour.• Planning itineraries in accordance with weather forecasts and the length of each tour.• Scheduling visits and purchasing tickets to museums, galleries, protected parks, and other attractions ahead of time, if required.• Planning alternate activities in the event that cancellations, closures, or weather prohibit you from attending scheduled events.• Gathering and maintaining the requisite equipment for each tour. Show less