Anthony Norris Email & Phone Number

United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, Scotland, United Kingdom

Edinburgh, United Kingdom

Development, management, and reporting of paid digital media strategies for client campaigns across a range of brands and objectives. Areas of experience are social, display, online video, audio, and paid search. - Working closely with comms planners to ensure complementary and integrated media strategies between offline and digital campaigns- Collaborating with external suppliers to produce effective strategies across display and online video- Creating and presenting rationale documentation - Pixel and third-party tag implementations through Google Tag Manager and Google Campaign Manager- Day to day set-ups, review, and optimisation of self-serve platforms including Facebook and Instagram, Google Ads, Twitter, TikTok, Snapchat, Spotify, and Teads Ads Manager- Generating reports through self-serve platforms and Google Analytics and presenting results with recommendations for further improvement or suggestions for areas to expand and growMore generally, my role involves keeping up to date with new and emerging platforms, formats, and insights to ensure growth and the best possible results for clients.

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Training and supervising a team of box office assistants, handling of escalated issues and assisting on ticket sales for: Abu Dhabi Science FestivalEdinburgh Science Festival Sleep In the Park The Edinburgh Festival FringeLammermuir Festival

Edinburgh, United Kingdom

• Ensuring the professional, efficient and effective operation of the Customer Services Department.• Ensuring all relevant operational and financial procedures are followed by the Customer Services Team.• Training, managing and supporting the Customer Services Assistants.• Ensuring that all customer issues, questions and complaints are dealt with inan efficient, timely and professional manner.• Working with the Access Bookings Coordinator, to assist with accessbookings and supplying venue access information to customers.• Overseeing the operation of the various pre-paid ticket collection points.• Overseeing the delivery of a high level of quality, concise information tomembers of the public.• Overseeing the completion and maintenance of the appropriate paperworkrelating to customer queries and complaints.• Working with the Admin and Retail Officer and Head of Operations at theFringe Society to support non box office related customer service delivery.

Edinburgh, United Kingdom

A varied and active role that can be best broken down into three areas. Client Accounts• Assisted with the Managed Services strategy that involved outlining the additional services offered for large events. • Executed these services for Managed Clients by being a direct link between them and the development team. • Being attentive to specific system requests from clients, communicating proposals back to the team and reporting on its progress.• Managed the on-boarding and retention of these clients through regular follow up calls, emails and face to face meetings. • Occasional client acquisition that stemmed from working closely with the dedicated sales team.Customer Experience • Providing technical support through messaging platform Intercom, telephone and email. • Planning, writing and illustrating ongoing end-user documentation. • Organised and implemented the transfer of this documentation from one CMS to another (help.bookitbee.com) which is proving successful based on user interaction. • Scheduling and writing of the bi-weekly newsletter.• Took an active role in the company rebrand, ensuring the marketing website and back-end dashboard still met the needs of existing clients. Training and Testing• Working with the development team to set up and run monthly user testing sessions which was then reviewed and analysed for system improvements.• Setting up and planning of monthly live online demonstrations of the system for prospective clients. • Personal telephone and Skype calls to train organisers with the set up of their event from adding a title to discussing fees and payment provider options.

Bachelor Of Science, Digital Media, First Class Honours

Education record