Anthony Goins Email and Phone Number
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Anthony (Tony) Goins is the Global Head of Enterprise Risk Management for Fiserv, the largest Fintech firm in the world. He is responsible for leading the risk function by partnering with line of business officers and business leaders across the company to identify, mitigate and treat events that could be detrimental to the growth of the business. This is executed through early detection and monitoring emerging risk. Additionally, Tony’s team assists with the installation of controls and remediation of issues, while supporting upside opportunities.He most recently served as the State of Nebraska’s Director of Economic Development where he led a team that drove over $8 billion dollars of investment, created more than 7,000 jobs, and achieved the nation’s #1 ranking in COVID-19 pandemic recovery reported by news media outlet POLITICO.Tony currently serves as a founding independent director for Nelnet Bank where he helped establish the bank’s charter and serves as Chair of the Risk & Compliance Committee, an independent director, and Vice Chair of the Risk & Compliance Committee for Blue Cross Blue Shield of Nebraska, and an independent director for Inceptia, where he serves as a Member of the Finance & Governance Committees. He also is an advisory board member for i3 Bank (f/k/a Bank of Bennington).Prior to his role leading the State of Nebraska’s Office of Economic Development, Tony served as Executive Vice President & Chief Operating Officer for Cabela’s World’s Foremost Bank. Before that, he was Executive Vice President and Head of Operations for Certus Bank, and has previously held senior domestic and international operational and customer engagement roles for JPMorgan Chase’s Auto & Student Lending Divisions, USAA, Ford Motor Credit Company and American ExpressTony attended N.C. A&T State University majoring in Business Management and served as a Seargent in the United States Marine Corp.Specialties: Large scale transformation.
Fiserv
View- Website:
- fiserv.com
- Employees:
- 10
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Senior Vice PresidentFiserv Sep 2023 - PresentMilwaukee, Wisconsin, UsAnthony (Tony) Goins is the Global Head of Enterprise Risk Management for Fiserv, the largest Fintech firm in the world. He is responsible for leading the risk function by partnering with line of business officers and business leaders across the company to identify, mitigate and treat events that could be detrimental to the growth of the business. This is executed through early detection and monitoring emerging risk. Additionally, Tony’s team assists with the installation of controls and remediation of issues, while supporting upside opportunities. -
Lead PartnerTony Goins And Partners May 2023 - Present
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Board Member, Chair Of Risk CommitteeNelnet Bank Apr 2020 - PresentDraper, Utah, Us -
Member Board Of DirectorsBlue Cross And Blue Shield Of Nebraska Mar 2019 - PresentOmaha, Ne, Us -
Member Board Of DirectorsInceptia Dec 2015 - PresentLincoln, Nebraska, Us -
Director Of Economic DevelopmentNebraska Department Of Economic Development Oct 2019 - May 2023Lincoln, Nebraska, UsGrow Nebraska -
Evp And Chief Operating Officer Of Cabela'S World'S Foremost BankCabela'S Aug 2014 - May 2018Sidney, Nebraska, Us -
Evp; Chief Business Optimization OfficerCertusbank Apr 2013 - Aug 2014Greenville, Sc, UsTony Goins has joined CertusBank as Chief Business Optimization Executive and Head of Loan/Deposit Operations. In this role he is responsible for driving continuous improvement and process efficiencies across the company by focusing on execution with an end game of achieving goals and delivering results. Additionally Tony leads Operations which consist of teammates that manage deposit accounts and loans. The end game is to deliver an unparalleled customer experience. -
Svp Auto & Student Loans Operations ExecutiveChase 2010 - 2013New York, Ny, UsWhile at Chase Tony was a Senior Vice President and the Support Executive for Auto Finance and Student Loans. He was responsible for implementing strategies that created exceptional customer interactions, beginning with a focus on an engaged, trained workforce. The complaint reduction process and compliance to regulatory entities underpinned all practices. Additionally, Tony was a member of the Chase cross line of business team, which focused on creating a seamless experience for customers by implementing common service standards across all products. Tony was also a member of Chase's military committee, focused on recruiting, mentoring and retaining veterans. Tony joined Chase in August 2010 as a Senior Vice President and Operations Executive for Auto Finance and Student Loans, responsible for leading multiple sites in North America and the Philippines. -
AvpUsaa Sep 2007 - Jul 2010San Antonio, Texas, UsAssistant Vice President of the Call Quality and Coaching organization. Team of internal consultants are responsible for improving call quality and coaching effectiveness with a focus on 150 member contact Directors, 1200 Managers and 14000 frontline Representatives. At the end of the day support is designed to assist business partners deliver best in class results which will ensure that we facilitate the financial security of USAA members. Additionally the team is responsible for governance over MSR objectives and metrics including supporting processes/tools. Prior to this position, Assistant Vice President of National Consumer Lending/Loan Originations; September 2007 to August 2008 led a team of 700 FTE in 2 sites (San Antonio/Phoenix) with a focus on originating automotive and unsecured loans for the military, college cadets/ROTC and their family members. -
Business Center Head DirectorFord Motor Credit Company Mar 2000 - Oct 2007Dearborn, Michigan, UsRegional Center Head Greenville, SCRegional Business Center Head, West Coast Operation, Las Vegas, NV -
Vp Of Retail Banking Call Center OpsKeybank National Association Sep 1997 - Mar 2000Executive Leader for the Cleveland Client Satisfaction Center, the Automotive Leasing Customer Service Center, and the National Company Switchboard totaling, 500 Customer Service Professionals. Managed the efficient delivery of calls totaling over 2,700,000 per month at an average answer speed of less than 20 seconds. 77% of retail banking calls answered by the IVR. Managed a budget of $10 million annually.
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Qvc Shift Manager Chesapeake, VaLiberty Media Sep 1995 - Sep 1997UsLed a team of over 500 FTE. .Ensured the efficient delivery of calls from QVC customer orders through managing operations and service tracking indicators – handling approximately 1,000,000 calls per month at an average speed of answer of 20 seconds or less. Further accountable for measuring and improving internal and external quality indicators thereby increasing customer reorder potentials, customer retention, and increasing the market share. -
Tl Con OpsAmerican Express Dec 1986 - Sep 1995New York, Ny, UsSecurity Guard, Credit Authorizer, Senior Credit Authorizer, Supervisor Credit Authorizations, Supervisor Consolidated Operations leading a staff of analysts that manually magaged volume load leveling between 3 Regional Centers, real-time adherence, and forecasted staffing for the center in Greensboro, NC -
SgtUnited States Marine Corps Jul 1982 - Oct 1986Washington, Dc, UsRecruiter/Machine Gunner/Legal Chief
Anthony Goins Skills
Anthony Goins Education Details
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North Carolina Agricultural And Technical State UniversityBusiness Management
Frequently Asked Questions about Anthony Goins
What company does Anthony Goins work for?
Anthony Goins works for Fiserv
What is Anthony Goins's role at the current company?
Anthony Goins's current role is Published author. Led Nebraska’s #1 economy during the pandemic, driving $8B in investments and creating 7,000+ jobs. CEO of Tony Goins & Partners LLC, focused on profitable growth, risk management, and business success..
What is Anthony Goins's email address?
Anthony Goins's email address is an****@****ska.gov
What is Anthony Goins's direct phone number?
Anthony Goins's direct phone number is +140232*****
What schools did Anthony Goins attend?
Anthony Goins attended North Carolina Agricultural And Technical State University.
What skills is Anthony Goins known for?
Anthony Goins has skills like Leadership, Management, Strategy, Process Improvement, Program Management, Customer Service, Operations Management, Finance, Business Process Improvement, Coaching, Banking, Credit.
Who are Anthony Goins's colleagues?
Anthony Goins's colleagues are Vijay Raghav Vuruputuri, Talita Pinheiro, Sandeep Koul, Anand Sharma, Kapil Sapra, Gregory Disterhoft, Rakesh Nagaraj.
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