Anthony J Gonzalez Email & Phone Number

Mayfield Village, Oh, Us

Lead a team of claims adjuster handling auto claims dealing with liability, property damage and injury. Deliver exceptional accuracy and customer experience.

Mayfield Village, Oh, Us

Mayfield Village, Oh, Us

Claims Specialist/ Adjuster handing auto losses, with a focus on attorney represented bodily injury claims.

Mayfield Village, Oh, Us

Claims Generalist/ Adjuster handing auto losses, including property damage and unrepresented injury claims.

Tampa, Florida, Us

• For a not-for-profit organization, responsible for all Front of House operations to include guest service, box office, food and beverage, event planning, housekeeping, security, volunteer ushers and service staff• Recruit, hire, train, motivate and supervise all managers, supervisors, and front-line staff• Responsible for all front of house supply and labor budgets and profit & loss reports• Manage food and beverage operations to maximize profits and service, including product selection, ordering stock, appearance and displays, bar set up, signage and inventory controls• Serve as the hiring manager and EEO Coordinator, promoting fair labor practices• Meet in advance with rental clients to discuss event logistics, set up arrangements, beverage service, catering needs, merchandise deals, arrival plans, show schedule and any special requirements; communicate and delegate event set up details to appropriate staff• Schedule all house staff to meet the anticipated business needs of events• Work closely with the Theatre's production personnel to coordinate show start and intermission protocols• Develop, train and enforce theatre safety and emergency policies and procedures, supervise contracted security• Other duties as assigned by President & CEO

Tampa, Fl, Us

Driving $110 million annually, the Straz Center proudly supports the Tampa Bay economy and is the fourth largest performing arts institution in the country. In addition to four theaters and one teaching theater, the Straz Center has three restaurants and a coffee shop.Responsibilities Include:-Responsible for all guests’ safety, comfort and service satisfaction while attending events.-Supervise ushers and ticket takers, ensuring that customer service standards are met and house procedures are followed.-Coordinate resolution of patron complaints with appropriate departments.-Respond to facility and medical emergencies.-Work closely with the Stage Manager on show start and intermission.-Submit daily event reports.-Other duties as assigned by Director of Patron Services.

Orlando, Florida, Us

Area of Responsibility: Guest Relations & Guest Services • Successfully managed the activities of over 100 team members and 12 assistant supervisors in three offices • Scheduled team members and leadership to anticipate park needs • Served in duty manager rotation for Guest Arrival department • Solved unresolved customer issues in person, via email and telephone correspondence • Effectively communicated with team members to maintain clearly defined expectations• Developed and managed department labor budget to stay within allocated yearly budget • Accurately documented, researched and resolved customer service issues; communicated concerns to appropriate department's senior leadership • Managed cash handling operations in excess of $100,000 daily; ensured minimal variances and accountability• Developed standard operating procedures for the department, training paperwork and quarterly audits • Assisted in maintaining updated emergency procedures for the park’s Guest Arrival area to include power loss procedures, emergency guest evacuation, and guest recovery methods • Engaged in strategic discussion with the marketing department of new admissions products prior to launch • Managed collection of Guest Satisfaction Surveys and communication with all departments' senior leadership Area of Responsibility: Attractions• Successfully managed the activities of up to 150 team members, 10 assistant supervisors in multiple locations • Served as rotational duty manager for department head• Oversaw and ensured park quality standards were maintained throughout the day • Effectively communicated with team members to maintain clearly defined expectations • Ensured attractions’ safety and coordinated any requests and concerns immediately with maintenance • Developed standard operating procedures for department, training paperwork and quarterly audits • Worked with special events team to ensure any client request involving necessary departments were met

Bachelor Of General Studies (Incomplete), Leadership Studies

High School Diploma