Responsibilities for server issue support, batch processing and manual job processing. Team Lead on projects to Document, Integrate and Automate new acquisitions. Research and resolve production issues. Train other departmental personnel. Cross trained for multiple Distributed Platforms including Tivoli and Automate.

Monitoring Computer Operations for several accounts including SNET, Deptpartment of Education and Oxford Health with responsibilities for an IBM MVS mainframe and Distributed environments.

Temporary assignment as a Computer Operator at Computer Sciences Corporation with responsibility for an IBM MVS mainframe environment dealing with Y2K testing.

Servicing Automatic Teller Machines located throughout Northern Virginia. Hardware/Software corrections and Loss Prevention Duties.

Supported the production of the Environmental Library on CD-ROM. MY responsibilities included analyzing production requirements. Implementing improvements to operational production procedures. Detailing, enhancing and documenting production procedures. • Worked with editorial staff in order to modify and upgrade products. • Produced a high-quality monthly publications and provided customers with consistent on-time delivery. • Assisted in the coordination of improvements to product involving table processing on a large scale.

Product Support for CD-ROM products.My primary responsibilities were creating and implementing improvements to products, production methods, procedures, and documentation. This position also included acting as liaison between development and operations transitioning products from development to production, analyzing user requirements for problem resolution, providing technical support for production software/hardware, performing functional testing of all CD-ROM products, personnel training, and maintaining software/hardware upgrades. Independent Consultant work completed in 1998 resulting in the creation of a databases, a search engine and a new product line.• Conceptualized and created prototypes for new product lines. • Re-engineered a production process to increase profitability and timeliness.∙• Diagnosed problems in production and instituted the corrective actions.

Responsibilities included maintaining CD-ROM production databases, detailing production documentation, managing the effective utilization of hardware/software, evaluating personnel, overseeing all aspects of shipping and receiving, and maintaining hardware and software upgrades.• Coordinated much of the effort for producing the largest continuous collection of CDs ever published (over 2000) consisting of over 10 million page images and interface databases for retrieval software.• Enhanced and documented the production processes.• Produced weekly, monthly and annual products with ever increasing efficiency.• Assisted in the coordination and production of a customized product involving clipping image files and formatting them to customer specifications, using patent image data (1.5 million docs) spanning 20 years. • Managed the relocation of CD-ROM production (twice) without compromising quality of work or on-time delivery to customers.

Servicing and maintenance of ATMs at banks located throughout Connecticut

Mainframe system maintenance, production control, data dispatch, and library maintenance. • Assisted in the installation of a Novell LAN network.

Duties included patrol details, prisoner escort, public and private security and traffic details.

Mainframe environment system maintenance, production control, data dispatch and library maintenance for a large retailer.