Social Media Management Company with Personality

• Delivering new business growth through business-to-business sales, including sales planning and targeting, lead generation and follow-up from direct marketing activity. • Building the client base by representing the company at business networking events; developing relationships with key business organisations and a range of contacts to deliver new business and sales.• Driving sales by developing and managing social media plans, website development, marketing collateral and events. • Developing the First Edition brand by helping to build recognition of the company as a leader in Translation and Editorial functions. • Building the company profile, brand awareness and winning new clients by developing and managing new sales and communications plans.• Developing strong relationships with key accounts and decision-makers to ensure retention of their business and drive repeat sales.• Managing Customer Relationship Management system.• Influencing service delivery to ensure it is aligned to customer expectations and supports client retention.

• Delivering new business growth through business-to-business sales, including sales planning and targeting, lead generation and follow-up from direct marketing activity. • Building the client base by representing the company at business networking events; developing relationships with key business organisations and a range of contacts to deliver new business and sales.• Driving sales by developing and managing social media plans, website development, marketing collateral and events. • Developing the Cintra brand by helping to build recognition of the company as a knowledge leader in linguistics. • Building the company profile, brand awareness and winning new clients by developing and managing new sales and communications plans.• Developing strong relationships with key accounts and decision-makers to ensure retention of their business and drive repeat sales.• Build and devise content for outgoing marketing campaigns.• Manage, control and implement content for social media profiles including Twitter, Facebook, Google+, Instagram and LinkedIn• Managing Customer Relationship Management system.• Influencing service delivery to ensure it is aligned to customer expectations and supports client retention. • Supporting bid preparation for competitive tenders.

Trinity House on the Cambridge Business Park has been subject to a transfer from Executive Offices Group to Regus UK as of the 1st July 2013.

• To look after around 30 Companies based in the Business Centre in a serviced office capacity• To maximise revenue for meeting rooms and office space, both internal and external customers. • To control the invoicing and payment collection for all clients - both office and meeting room customers.• To ensure that offices are set up and ready to clients specifications before move in. • To ensure all contractual paperwork is in place and signed for all client agreements along with House Rules and Terms and Conditions.• Maintain Facility & IT/telecom management within the business centre.• Managing the day-to-day needs of existing clients ensuring delivery exceptional high customer service. • Networking with clients to build strong relationships and generate referrals and to drive and maximise service revenue through up selling and suggestive selling variable services to new and existing clients. • Serves as the first line of escalation and resolution of client concerns.

• To manage the day to day running of the conference centre consisting of 11 conference rooms, 72 residential rooms and a 125 cover restaurant.• To manage, motivate, guide and train a current team of 30 staff. Also responsible for recruitment, induction and training of new staff.• To deliver a professional meet and greet with every organiser who uses the facilities. • To ensure that all members of staff are delivering high customer service to all delegates and residents.• Responsible for all Health & Safety and Food Safety regulations.• To liaise with all on site contractors to ensure all are working in line with the conference centre.• To control stock levels including food, beverage, chemicals and disposables• To process all invoices onto our in house invoice system to ensure swift payment.• To manage the profit and loss account.• To create and manage annual budgets and forecasts on revenue and expenditure• To work towards a set of targets on a monthly and yearly basis as set by area management.• To work with the Head Chef in creating menus for the different conferences we cater for.• To complete the end of month and end of financial year accounts.• To plan and hold monthly meetings between myself and the clients to present monthly figures and overview of the business,• To create and innovate new ideas on a monthly basis for food offerings and service process. To then present and pitch ideas to client. To then trial and implement if agreed.

• To over see the running of 3 Business Centres in Cambourne, Histon and Norwich• To look after around 35 Companies based in each Business Centre in a serviced office capacity• To maximise revenue for meeting rooms and office space, both internal and external customers. • To act as a Coaching Manager for surrounding centres, with regards to increasing revenue, HR matters, complaint handling and Training of new Centre Manager.• To control stock levels of stationary, crockery, cutlery and consumables while controlling costs for the Profit & Loss.• To control the invoicing and payment collection for all clients - both office and meeting room customers.• To ensure that offices are set up and ready to clients specifications before move in.• To ensure all contractual paperwork is in place and signed for all client agreements along with House Rules and Terms and Conditions.• To liaise with all courier companies controlling both incoming and outgoing packages for all clients.• Maintain Facility & IT/telecom management within the business centre. • Responsible for recruitment, management, guidance, motivation and continuous training of the Customer Service Representatives of the centre team. • Responsible for managing the centre maintenance and health and safety regulations. • Managing the day-to-day needs of existing clients ensuring delivery exceptional high customer service. • Networking with clients to build strong relationships and generate referrals and to drive and maximise service revenue through up selling and suggestive selling variable services to new and existing clients. • Serves as the first line of escalation and resolution of client concerns. • Conduct centre tours for prospect clients, showcasing the Regus centre facility and managing the contract renewal process in conjunction with Management

• To sell and deliver cars with a high level of Customer Satisfaction• To hit targets set by both the Sales Mgr and Dealer Principal and Manufacturer• Up Selling GAP Insurance, Diamond Brite, and accessories • Prospecting possible new customers and existing Jaguar owners • Admin duties including orders with customers & underwriting part exchanges • Working as a sales team to keep the new & used car displays in neat order• To work with the Business Manager to keep a high level of finance penetration

• To sell and deliver cars with a high level of Customer Satisfaction• To sell commercial vehicles to individuals and also local companies with a high level of Customer Satisfaction• To look after 2 fleet contracts we have which are for Comet PLC and Herts County Council • To hit targets set by both the Sales Mgr and Dealer Principal and Manufacturer• Up Selling Car Care Plans, Service Packages, Auto Glym, and accessories • Prospecting possible new customers and existing Toyota owners • Admin duties including orders with customers & underwriting part exchanges • Working as a sales team to keep the new & used car displays in neat order• Aid in training new starters with the company in the sales team

• Day to day running of a 95 cover Restaurant• To work with the C&B department in organising weddings, private dinners and conferences• To run Private dinners and Weddings taking place in The Orchards Restaurant• To aid in the recruitment and ongoing training of staff • To order supplies such as crockery, cutlery etc• Cash Handling Duties with tills, floats and banking• To act as a Duty Manager on shift when GM is away from the building• To monitor figures concerning wages, F&B revenue and average spend per head.