Service Coordinator
Current• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance). • Handle customer inquiries and route questions of technical nature to the appropriate resource. • Track time and attendance for Technicians. • Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed. • Invoice and bill customers. • Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received. • Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job. • Coordinate warranty administration process. • Order parts and tracks shipments. • Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.• Maintain OSHA logs. • Organize and coordinates inventory process. • Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
