Reporting to the COO as the senior-most Design leader, I defined and directed the strategic UX vision for the entire suite of products. I attracted and developed our world-class team of designers to help create a culture of inspiration, insight, and authority on product design and user experience. I facilitated design thinking workshops with cross-functional partners. I conducted ethnographic discovery, surveys, user interviews, and concept and usability testing. I played a key role in customer and partner interactions, and created broad visibility into what our team learned from the people who both bought and used our products and services.During this period of growth and product improvement, overall company ARR tripled while measured perceptions of usefulness and usability climbed. A project to upgrade an internal enterprise publishing system resulted in efficiency gains of over 80%.

User Experience Lead, Creative Direction, Visual Design, HTML+CSS conversion, Consulting (healthcare clients across the US)

Senior Media Producer/Project Manager, Senior Web Designer/Information Architect, Print/Marketing Designer, Instructional Designer/Tech Training Facilitator, Computer Lab Manager

Developed and managed an online learning/community of practice program; facilitated traditional, face-to-face professional development training; and developed multimedia for Web and event delivery.

Web designer, Training and Support Team Technical Lead, Technical Training Documentation/Facilitator