Anthony Hines Email & Phone Number

Operate network servers and equipment in an efficient manner to insure that maximum system availability and throughput is obtained • Monitor on-line applications and database systems, submitting jobs for execution and distribution of output • Resolve or refer to appropriate personnel, problems that occur with operating systems, program jobs or hardware • Assist in the development and implementation of new procedures • Assist with the installation and maintenance of PC software, hardware and other related equipment • Maintain computer supplies, inventories of hardware, cable identification, and floor plans • Setup and breakdown presentation equipment(I.E. Audio/Visual and multi-media systems)

Supervised staff of 3 Operations Analysts • Administered and monitored 6 running processes and 10 different mainframe systems nightly • Open and closed problems tickets for problem solving management • Diagnosed problems within the program and assigned to appropriate support team • Setup and maintained over 300 Speedview users accounts from Tokyo, London and US • See Operations Analyst

Greater Chicago Area

Restored and saved files and libraries onto the AS400 system using IBM BRMS • Printed and distributed over 1600 pages of reports and statements for clearing department nightly via Xerox machine • Organized conference calls among application developers, support and management. Also initiated support calls to application support and developers • Updated 10 Speedview databases monthly and yearly • See Operations Analyst II