Anthony Sanders Email and Phone Number
Anthony Sanders's Location
Los Angeles, California, United States, United States
Anthony Sanders's Contact Details
Anthony Sanders work email
- Valid
- Valid
Anthony Sanders personal email
n/a
Anthony Sanders phone numbers
About Anthony Sanders
I am a well-rounded and tech-savvy technical account manager (customer success manager) with a love for technology as well as a passion for exceeding the needs of my customer. I have more than 7 years of experience supporting accounts and brands from agency to enterprise level. I have overseen a book of business with an ARR of over 1.6 million dollars in fast-paced, high touch environments with a proven ability to grow revenue, reduce churn and become a trusted strategic partner for my clients. I am also a certified Amazon Web Services professional. Experienced in Python, SQL, cloud-based solutions, Linux and AWS.
Anthony Sanders's Current Company Details
Crowdstrike
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Technical Account Manager | Customer Obsessed | Data driven | Tech savvy
- Website:
- crowdstrike.com
Anthony Sanders Work Experience Details
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Technical Account Manager IiCrowdstrike Sep 2021 - PresentRemote, Us
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Customer Success ManagerEmotive Dec 2020 - Sep 2021Los Angeles, California, UsAt Emotive, I am responsible for a large book of accounts throughout the entire customer lifecycle after onboarding, including renewals. I consistently rank amongst the top CSMs in term of product and usage adoption as well as retention. I utilize a data based approach to identify opportunities for my brands and to ensure growth and consistent renewals. Responsible for a book of accounts with an ARR of over $400,000.• Responsible for a book of accounts with an ARR of over $400,000.• Monthly usage revenue target of over $100,000• Manage for large book of accounts throughout the entire customer lifecycle after onboarding, including renewals.• Strategic and data based approach -
Customer Success | Technical Account ManagerGodaddy Oct 2018 - Dec 2020Tempe, Az, UsI own the overall post-sales relationship with managed AWS and core hosting clients. Responsible for customer satisfaction and retention, and identifying opportunities to up-sell or generate referrals. Supporting the full suite of Amazon Web Services along with light Python and SQL scripting. I work with account executives in development and closure of new business for existing customers.I also work closely with the Customer Care and CloudTech (technical) teams to resolve issues expeditiously and proactively identify optimizations for the customer’s environment.I establish a trusted/strategic advisor relationship with each assigned client and drive continued long-term value of our products and services.I advocate customer needs/issues cross-departmentally and work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. -
Cloudtech Support | Solutions EngineerGodaddy Feb 2017 - Sep 2018Tempe, Az, Us• Premium support to CloudTech subscribers in LAMP Stack webhosting environment along with first level AWS support.• Perform software installations within Linux such as moodle, git, wordpress, ffmpeg, fail2ban, PHP versions, PHP modules, etc.• Perform server optimizations and customizations such as Apache tuning, MySQL Optimization, memcache and opcache.
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Business Analyst IiHolland America - Princess Apr 2014 - Nov 2015Anchorage, Ak, Us• Responsible for the Solicitation and documentation of all business and technical requirements for marketing and CRM system enhancements.• Ensured delivered product met business requirements during every step of the SDLC.• Developed test plans, coordinated testing, provided documentation and training to both end users and support teams.• Promoted to level II within one year. -
Marketing AnalystPrincess Cruises Jun 2012 - Apr 2014Santa Clarita, California, UsResponsible for developing and executing targeted campaign lists for direct mail and email communications, ensuring maximum response rates marketing ROI . Analyzed marketing campaign results and present to multiple departments and teams throughout the company. Regular and ad hoc analysis using SQL, Siebel queries, Tableau and Excel.Also served as liaison between marketing analytics and developers to ensure business logic implemented in the CRM system is accurate and oversaw feature changes. -
Reservations Systems Administrator | UatPrincess Cruises Oct 2010 - Jun 2012Santa Clarita, California, UsDeveloped and conducted user acceptance testing and QA testing, including serving as adjunct member of the development team. Assisted with creation of technical and business requirements for new projects and business change requests. In addition, served as the liaison for users, business owners and IT teams for every brand using the company reservations mainframe. Supported the reservation system, Siebel CRM, CRS systems as well as the consumer and travel agent websites. Performed complex analysis using SQL, Business Objects and Microsoft Excel for both regular and ad hoc requests.
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Reservations Support SupervisorPrincess Cruises Feb 2008 - Oct 2010Santa Clarita, California, UsLed a team of agents to instill customer focused behavior and develop excellent customer service to drive sales performance. Frequently worked with the department management to create information tracking tools and surveys using Microsoft SharePoint, championed use of more tools to help the reservations agents perform their jobs in a more efficient and logical manner. Frequently worked with the department management to create information tracking tools and surveys using Microsoft SharePoint, championed use of more tools to help the reservations agents perform their jobs in a more efficient and logical manner.
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Customer Support SpecialistStarwood Hotels & Resorts Worldwide, Inc. Aug 2005 - Oct 2006Stamford, Ct, Us• Served as offsite technical support for over 150 hotels assigned to my region. • Worked closely with hotels via email, telephone and through in person meetings to resolve issues related to systems and network. • Handled escalated issues as well as assisted the sales team with business retention.• Coordinated the efforts to solve problems hotels faced with weather, road closures, bomb threats, etc. -
Performance Development LeaderStarwood Hotels & Resorts Worldwide, Inc. Oct 2004 - Aug 2005Stamford, Ct, Us• Responsible for leading a team of reservations agents to ensure the company is meeting its sales objectives and customer satisfaction goals. • Collaborated with Operations Manager to create strategic plans to enhance customer satisfaction. • Selected to become Supervisor in the “nesting” department, for new associates and as a duty required to train at least one topic in each new hire class.
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Support Desk AnalystStarwood Hotels & Resorts Worldwide, Inc. Jul 2003 - Oct 2004Stamford, Ct, Us• Assisted end users with computer and phone application issues in call center help desk. • Maintained network printer and workstation connections.• Installed new software and hardware, as well as performed upgrades.• Established and managed user accounts, migrated data and users between sites.• Provided user assistance and training for the Microsoft Office suite of products.
Anthony Sanders Skills
Customer Service
Training
Marketing
Crm
Team Leadership
Analysis
Management
Analytics
Sharepoint
Sales
Event Planning
Tourism
Hospitality
Event Management
Customer Satisfaction
Leadership
Team Building
Hotels
Social Networking
Travel Management
Sql
Call Centers
Microsoft Excel
Bash
Linux
Domain Management
Web Hosting
Wordpress
Cpanel
Plesk
Ssh
Microsoft Office
Business Objects
User Acceptance Testing
Dns Management
Project Management
Hospitality Industry
Customer Relationship Management
Frequently Asked Questions about Anthony Sanders
What company does Anthony Sanders work for?
Anthony Sanders works for Crowdstrike
What is Anthony Sanders's role at the current company?
Anthony Sanders's current role is Technical Account Manager | Customer Obsessed | Data driven | Tech savvy.
What is Anthony Sanders's email address?
Anthony Sanders's email address is as****@****ple.net
What is Anthony Sanders's direct phone number?
Anthony Sanders's direct phone number is +131084*****
What skills is Anthony Sanders known for?
Anthony Sanders has skills like Customer Service, Training, Marketing, Crm, Team Leadership, Analysis, Management, Analytics, Sharepoint, Sales, Event Planning, Tourism.
Who are Anthony Sanders's colleagues?
Anthony Sanders's colleagues are Yoshitaka Kato (K2), Daniel Werner, Trapti Jain, Mark Phillips, Morgan Tomko, Drew Scott, Bhattacharya Snigdhodev.
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