Anthony Sanders Email & Phone Number

Los Angeles, Ca, Us

Remote, Us

Los Angeles, California, Us

At Emotive, I am responsible for a large book of accounts throughout the entire customer lifecycle after onboarding, including renewals. I consistently rank amongst the top CSMs in term of product and usage adoption as well as retention. I utilize a data based approach to identify opportunities for my brands and to ensure growth and consistent renewals. Responsible for a book of accounts with an ARR of over $400,000.• Responsible for a book of accounts with an ARR of over $400,000.• Monthly usage revenue target of over $100,000• Manage for large book of accounts throughout the entire customer lifecycle after onboarding, including renewals.• Strategic and data based approach

Tempe, Az, Us

I own the overall post-sales relationship with managed AWS and core hosting clients. Responsible for customer satisfaction and retention, and identifying opportunities to up-sell or generate referrals. Supporting the full suite of Amazon Web Services along with light Python and SQL scripting. I work with account executives in development and closure of new business for existing customers.I also work closely with the Customer Care and CloudTech (technical) teams to resolve issues expeditiously and proactively identify optimizations for the customer’s environment.I establish a trusted/strategic advisor relationship with each assigned client and drive continued long-term value of our products and services.I advocate customer needs/issues cross-departmentally and work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

Tempe, Az, Us

• Premium support to CloudTech subscribers in LAMP Stack webhosting environment along with first level AWS support.• Perform software installations within Linux such as moodle, git, wordpress, ffmpeg, fail2ban, PHP versions, PHP modules, etc.• Perform server optimizations and customizations such as Apache tuning, MySQL Optimization, memcache and opcache.

Anchorage, Ak, Us

• Responsible for the Solicitation and documentation of all business and technical requirements for marketing and CRM system enhancements.• Ensured delivered product met business requirements during every step of the SDLC.• Developed test plans, coordinated testing, provided documentation and training to both end users and support teams.• Promoted to level II within one year.

Santa Clarita, California, Us

Responsible for developing and executing targeted campaign lists for direct mail and email communications, ensuring maximum response rates marketing ROI . Analyzed marketing campaign results and present to multiple departments and teams throughout the company. Regular and ad hoc analysis using SQL, Siebel queries, Tableau and Excel.Also served as liaison between marketing analytics and developers to ensure business logic implemented in the CRM system is accurate and oversaw feature changes.

Santa Clarita, California, Us

Developed and conducted user acceptance testing and QA testing, including serving as adjunct member of the development team. Assisted with creation of technical and business requirements for new projects and business change requests. In addition, served as the liaison for users, business owners and IT teams for every brand using the company reservations mainframe. Supported the reservation system, Siebel CRM, CRS systems as well as the consumer and travel agent websites. Performed complex analysis using SQL, Business Objects and Microsoft Excel for both regular and ad hoc requests.

Santa Clarita, California, Us

Led a team of agents to instill customer focused behavior and develop excellent customer service to drive sales performance. Frequently worked with the department management to create information tracking tools and surveys using Microsoft SharePoint, championed use of more tools to help the reservations agents perform their jobs in a more efficient and logical manner. Frequently worked with the department management to create information tracking tools and surveys using Microsoft SharePoint, championed use of more tools to help the reservations agents perform their jobs in a more efficient and logical manner.

Stamford, Ct, Us

• Served as offsite technical support for over 150 hotels assigned to my region. • Worked closely with hotels via email, telephone and through in person meetings to resolve issues related to systems and network. • Handled escalated issues as well as assisted the sales team with business retention.• Coordinated the efforts to solve problems hotels faced with weather, road closures, bomb threats, etc.

Stamford, Ct, Us

• Responsible for leading a team of reservations agents to ensure the company is meeting its sales objectives and customer satisfaction goals. • Collaborated with Operations Manager to create strategic plans to enhance customer satisfaction. • Selected to become Supervisor in the “nesting” department, for new associates and as a duty required to train at least one topic in each new hire class.

Stamford, Ct, Us

• Assisted end users with computer and phone application issues in call center help desk. • Maintained network printer and workstation connections.• Installed new software and hardware, as well as performed upgrades.• Established and managed user accounts, migrated data and users between sites.• Provided user assistance and training for the Microsoft Office suite of products.