Anthony Hunter Email & Phone Number

Austin, Tx, Us

Tustin, Ca, Us

Ticket requests are managed by logging and tracking incidents in the ticketing system, ensuring timely resolutions and effective follow-up on user issues. Proactive monitoring of IT systems and infrastructure helps identify potential issues before they escalate, contributing to a smoother operational environment. Comprehensive documentation is developed and maintained for procedures, troubleshooting steps, and common technical issues, serving as a valuable resource for both the IT team and other employees and enhancing overall efficiency.Additionally, Training sessions are provided to employees on new software applications and IT policies, fostering a better understanding of available resources and improving user proficiency. Assistance is given in tracking and managing IT assets and equipment to support efficient resource allocation and utilization within the organization. Microsoft LAPS is utilized for machine administration, enabling secure management of local administrator passwords. Troubleshooting of software script errors ensures that all machines are part of the correct group policy, maintaining compliance across the network. Additionally, all ticket issues are tracked within the TOPdesk system to ensure timely resolutions and maintain an organized workflow. A software management tool is leveraged to push software installations remotely, streamlining the deployment process and enhancing overall efficiency.

Sacramento, California, Us

Provided comprehensive Help Desk support to Goldman Sachs agents, efficiently managing office equipment, including computers, printers, and network devices. Proficiently handled tasks involving Active Directory, Remote Desktop Assistance, and VM Ware support. Utilized Salesforce CRM, and Service Now, to track and prioritize all cases, ensuring compliance with Service Level Agreements (SLAs). Contributed to the successful consolidation of software, offering telephonic assistance and Polycom support to all personnel.

Arlington, Virginia, Us

In this role, I provided troubleshooting and escalation support, handling complex cases and routing them to Tier II and Management teams when necessary. My responsibilities included documenting voice and data service issues reported via Email and the Emergency Line, ensuring accurate and detailed records.I worked with multiple systems and databases, specifically using the ticketing system CRM to document Tech package sales. Collaborating with internal peer teams, I assisted business customers to ensure their needs were met effectively.To excel in this position, I maintained a proactive learning approach, continuously updating my knowledge and staying informed about the latest industry trends and technologies. Additionally, I successfully managed SD-WANs, LANs, and Cradlepoints (Wifi Devices) for both Fortune 100 and Fortune 500 companies, ensuring smooth and reliable operations for their network infrastructure. We would also leveraged Zendesk Talk to provide streamlined and integrated customer support through its comprehensive communication features. This tool was very helpful to assist end users with as we could track a history of their previous tickets and work from there.

Detroit, Michigan, Us

In this position, high-touch concierge level desk support was provided to select advertisers and owners of infotainment systems. The management of client request tickets occurred through various channels such as chats, emails, phone, or the Internet, tailored to the specific requirements of each client. Additionally, minimal WiFi support for infotainment systems was administered to meet their needs within established parameters, all while ensuring adherence to SLA requirements for cases and emails

Chicago, Il, Us

Held a sales position in the home services and fitness industry, where I successfully managed cash drawers at the beginning and end of each shift. My performance consistently met and surpassed standardized sales targets, as they frequently changed to achieve quota. After approximately one year, I earned a promotion to the Electronics department, where I excelled, doubling my sales. During this period, I gained valuable knowledge about household and consumer electronics.In addition to sales, I efficiently handled back-stock products and became well-versed in the layout of the sales floor planograms—a visual merchandising tool used to plan product placements in retail shops. My role provided extensive sales training, contributing to my professional development.Furthermore, I had some responsibilities in the Marketing field for Sears, which complemented my overall experience in the role. Here is where I learned my first bit of Marketing.

Boston, Massachusetts, Us

In this role, I was responsible for organizing and monitoring client data. I efficiently managed a fully integrated program that provided complete visibility and access to our company records. To handle the lifecycle of records, I utilized complex record management software. A key aspect of the position was ensuring data security, and with appropriate authorization from the originator, I had the authority to securely dispose of stored data when required.

Associate'S Degree, Information Technology

High School Diploma, Computer/Information Technology Administration And Management