I edit and produce a weekly podcast where I interview athletes and fitness minded individuals to help inspire and motivate listeners. Twice a week I also record, edit and release new content on my YouTube channel to help inspire and motivate others in similar journeys.

a Senior PM that was responsible for organizing technical projects in the financial market. Ensured all members of the operating team worked efficiently. Developed project plans, organized and managed all phases of the project through SDLC, measured project performance using appropriate systems and tools and techniques. Assisted in developing, reviewing and signing off on test cases, managed enhancement and change requests.

ONO stands for Open to New Opportunities.I am currently in career transition seeking my next challenging opportunity. I am staying active through learning new skills, researching educational information and networking with other professionals.Target Roles:✅ Primary: Senior Business Analyst, IT Project Manager, Director of Operations✅ Secondary: Client Services Manager, QA Analyst, Training/DevelopmentLocations:✅ Tulsa, Oklahoma - Full time or contract roles✅ Primary Relocation Preference: Oklahoma City, OK; Springdale, Arkansas; Topeka, Kansas- Full time or long-term contract roles✅ Secondary Relocation Preference: anywhere in the US - Full time role only

• Sustained Project Management Office (PMO) with successful management and on-time delivery of IT infrastructure and software developmental projects from inception to deployment with budgets ranging from $100,000 to $1,500,000 utilizing Microsoft Project and ServiceNow.• Oversaw the implementation of ThoughtTrace AI-Powered document intelligence software for Right-of-Way group that eliminated 3 FTE totaling $240K annually and provided an immediate cost savings of $125K for 3rd party application licensing fees.• Directed the installation of MobiChord telecom management software which resulted in a total savings of $495K in 2019 for Targa. • Responsible for scheduling, planning, coordinating, mitigating risks, testing and implementation of processes for migration of data from on-prem to Office 365 for 4,000 users. • Changed weekly and monthly executive team reporting template which eliminated a minimum of two (2) hours of data gathering.• Synchronized multiple concurrent projects to ensure alignment with PMO workflow process were followed for all milestones, deliverables, and budgets for programs within PMO and IT infrastructure portfolio.• Administered on-site and web-based training/user development for all 4,000 Targa users for Office 365 release, which eliminated an average of 15 calls per day to Help Desk.

• Solved complex problems and developed customer-specific solutions across multiple layers of internal and external stakeholder groups.• Contributed daily support of VERIFY, Verizon’s wireline operations support and billing system, through user support, business analysis, production troubleshooting, testing, and triage of all tickets/issues.• Eliminated (4) FTE in salary totaling $350K and numerous weekly hours of manual invoice processing of $240M per month through the implementation of RACE Solution project. • Successfully oversaw PeopleSoft conversion from Access Cost group in Atlanta to Invoice Validation Group in Tulsa which reduced total users from 14 to six (6) users to manage 76 accounts and nearly $2,500,000 in monthly spend.• Reduced a backlog of 271 user service tickets by 147 in first six (6) months of taking over Verizon Wireline ticketing process. • Decreased an average of 21.4 user service tickets per week to an average of 8.5 tickets within first 90 days of implementing new ticket and monitoring process. This process saved Verizon more than $65K in overall development and project costs.• Increased overall analyst data entry efficiency by 12% through the development and implementation of stream-lined billing templates and the integration of system workflows to identify any data entry errors. • Minimized weekly reporting output by three (3) hours through the creation and utilization of multiple dashboards created using Tableau and PowerBi to extract data and generate reports for executive team.

• Successfully led the development and build out of new agent web portal system for insurance premium payments which resulted in an increase of $28K in policy renewals within first six (6) months. • Increased executive management reporting and metrics reporting by 20% through the implementation and testing of Insurance Performance Foundation (IPF) dashboard that provided an easy to use drill down methodology of all reporting and metrics. • Implemented new corporate accounting ERP system for invoices and approvals through Dexik which resulted in reduction of 15 hours manual approval per month.• Built and implemented operational and system enhancements to ensure production capabilities both effective and efficient.

• Aided in development of Encompass infrastructure/architecture along with managing all aspects of EnCompass platform, SharePoint-based platform used for pricing/ordering fan coil parts and units. • Worked with all aspects of PRMS ERP system including sales, purchase orders, accounts payables, accounts receivable, MRP, quality control, shipping and receiving, and inventory tracking.• Introduced new workflows, knowledge-based library, web interface, and page layout through SharePoint for newly integrated EnCompass ordering system which resulted in a 20% increase in system use within first eight (8) weeks of implementation.• Created new training documentation and video library for EnCompass ordering system which eliminated two (2) monthly training and development sessions.

• • Created use cases, test cases and testing strategies that ensured data validation and integrity for the application development of ASAP Web Application which resulted in an 8% reduction of system bugs and defects from prior year. • Coordinated application roll-out to more than 300 field locations for web migration through ASAP Web that resulted in an increase of online customer reservations and payment processing by 12%.

• Maximized a 24/7 service desk consisting of 150 Tier 1 technicians that resulted in handling 84K service desk tickets per month. • Improved schedule adherence from 74% to 93% through implementation of attendance tracking program.• Increased one call resolution from 85% to 96% within first four months of operation.

Accountable for helping contact centers nationwide create profitable customer experiences through use of the inContact SaaS portfolio of cloud-based contact center solutions. Provided consultative sales and implementation on all services and solutions. Ensured ongoing customer-centric business improvement and growth for all accounts. Chaired operational and system consultative services with clients nationwide that included: eBay, PayPal, BestBuy, Custom Ink, Star Tribune, TDS Telecom, Graco Industries, and Turbo Squid. Led on-site implementations, testing, training. and support for business intelligent solution software and tools.

Aided in successful ramp-up of Ada, Oklahoma location. Oversaw 400 + customer service call center as well as strategic planning, development, staffing, management, and financial performance of call center and coordinating action plans for daily overall operations. Led within budget levels for all service level agreements and call center metrics. Reduced abandon rate from 20% to 15%. Improved productivity from 50% to 84% and quality audit score from 2.86% to 4.65%. Led improvement of service level from 81.50% to 94%. Supervised 12 direct reports and 250 customer service representatives.

Oversaw large global accounts and new business development for AT&T Global Solutions. Prepared project plans that included project scope and objectives, deliverables, and project schedules along with defined project activities and estimates to meet project goals and growth objectives. Proven ability to achieve solid sales growth and capitalize in new and existing markets. Identified new market segments and significantly expanded existing customer base. Aided clients in eliminating monthly T1 costs through consultative comparison research. Maintained and oversaw all aspects of multiple national projects equaling over $28,700,000.

Responsible for supervising and enhancing the performance of a non-technical e-Commerce escalations team that included the areas of customer satisfaction, timeliness of support delivery and managing critical, high impact issues. Managed the monitoring and enhancement of team performance through the areas of productivity, customer satisfaction through constructive one-on-one coaching and individual coaching feedback sessions.