An Information Technology Service Management professional with extensive experience in the solution development, deployment and operational management of IT Support solutions and Service Desk. Track record of success in building business strategies and marketing plans to meet brand and budget targets while galvanising teams to deliver superior results, often within tight time frames and limited budgets.STRENGTHS INCLUDE: A strong focus on excellent client service coupled with a proven ability to make tangible contributions at a management level. A consistent track record in managing and delivering cost effective strategic solutions in IT Service Management. Strong people skills, with demonstrated ability to build successful, cohesive teams along with ability to interact well with individuals across all levels of the business. Fully conversant with the development and implementation of IT processes, quality evaluation, training and budget control. Experienced in managing complex service delivery issues and programs in IT support development, integration and ongoing operational delivery. Negotiating and influencing to realise strategic objectives
Listed skills include It Strategy, Information Technology, Windows Server, Stakeholder Management, and 46 others.