Developed, implemented and maintained departmental and individual goals and performance metrics to support overall organizational goals.Coordinated work load requirements and work scheduling with teams to ensure shift labor and cost efficiency.Identified and provided resources for employee development and training needs related to safety, quality, new technologies and application tools, including maintaining training plans: job specific, ISO, QS, FAA, Certifications, etc. and ensuring employees’ certifications and training requirements are kept current as required for each role.Utilized extensive knowledge of Lean Six Sigma processes and Agile principles to production for continual improvement and operational effectiveness.Successfully managed a contract threshold of $10 million, including budgeting, controlling indirect labor expenses, and issuing purchase orders to support daily operational needs. Generated and maintained financial metrics to maintain operational excellence and cost efficiency. Maintained positive client relationships with customers such as Boeing, Lockheed Martin, Sikorsky Helicopters, and US Navy.Coordinated with customers to ensure on time and accurate delivery and execution of all contracts, agreements and products.

Obtained numerous certifications, including electrical testing, fuel pressurization, coaxial cables, and vacuum pressure for aircraft components and systems.Expertise in systems component, fastener, and airframe installation, aircraft sealing, composite and sheet metal fabrication and repair.Collaborated effectively with leadership, support personnel, management, engineering, DCMA, MRB, quality assurance and other cross functional teams to ensure quality standards and practices are delivered and met on schedule.Assisted with implementation and revision of new and existing work orders and instructions, led team meetings to promote internal process improvement. Responsible for on-the-job training for new members of production teams, maintaining training records, troubleshooting new processes, ensuring process compliance and understanding for operational excellence and efficiency.Received mentorship from senior engineering colleagues to eventually transition into an engineering role. Utilized strong problem-solving skills to troubleshoot and resolve customer issues in a timely manner and maintained positive relationships with customers to ensure their satisfaction and success with the quality of our delivered products.

Coached employees on customer service, menu education, and up-selling techniques to drive revenue.Assessed operational performance to maintain compliance with company and industry standardsDeveloped and maintained professional relationships with vendors, negotiated contracts, and monitored performanceManaged daily operations and processes for reservations, budgeting, and forecastingDemonstrated thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactionsMentored front of house staff on company policies, customer service techniques, and professional communicationEnsured satisfaction in all client encounters, delivering quality service and a great experience and ensuring repeat clients.Facilitated the opening of new locations, trained staff and filled an interim management role to ensure the success and sustainability of new locations.