Branch Manager
As the Branch Manager of Western Union's iconic flagship store in New York City, I oversaw the daily sales, service and operations to service over 20,000 consumers each month. In addition to increasing sales and profitability, I worked to build, train and mentor a high performing and engaged team that exceeded business objectives. Through effective process improvements, controls, and planning, we were able to optimize revenue streams while reducing costs. Being the one and only company owned store, we hosted numerous market tours for business partners, piloted new products and services, and conducted consumer promotional events.