• Directed the automation of Windows Server builds by developing standardized gold images, reducing manual setup time by nearly 60%.• Served as the second-in-command for the transition from WSUS to the ConnectWise Automate patch management platform, facilitating the seamless integration of over 5,000 customer and internal servers. This deployment has enhanced security, boosted operational efficiency by 30%, and delivered improved reporting capabilities for both internal teams and customers. I continue to support the platform as the Subject Matter Expert.• Championed the modernization of Windows Server environments, successfully upgrading from Windows Server 2003/2008/2012 to Windows Server 2022. This transformation significantly improved server performance, minimizing security risks by 40%, and lowered company expenses by 30% through the decommissioning of over 600 outdated servers.• Played a key role in designing and implementing a SALT-based desired state configuration model seamlessly integrated with GitLab, streamlining updates and increasing system reliability by 25%. Additionally, leveraged automation to incorporate SALT into the company's server imaging process, further enhancing operational efficiency and consistency.• Played a key role in driving automation initiatives at TierPoint, optimizing server and user lifecycle management processes to achieve a 25% increase in overall efficiency.• Mastered tools such as PowerShell, SALT, GitLab CI/CD, Packer, and Artifactory, reducing manual tasks by 40% across key operational workflows.• Mentored and trained a junior team member, providing guidance on automation processes, tools, and best practices, enhancing their skill set and team productivity.• Established documentation standards for automated processes on platforms like ServiceNow, SharePoint, and OneNote, improving knowledge sharing by 20%.• Developed PowerShell-based automated workflows, increasing operational efficiency by 35%.

• Supported and maintained Microsoft Windows Servers, Hyper-V, VMware, and network infrastructure, increasing uptime by 20% and enhancing overall performance.• Managed Active Directory, DNS, and Windows client systems, streamlining administration and improving stability by 25%.• Led critical projects, including VMware vSphere ESXi implementations, Office 365 migrations, and Windows Server upgrades, reducing migration downtime by 30% and improving efficiency by 25%.• Maintained Microsoft Exchange and Office 365 environments, achieving 99.9% email uptime and uninterrupted communication.• Implemented security measures across server and desktop infrastructures, reducing vulnerabilities by 30% with regular patches and updates.• Supported desktops, laptops, and network hardware, including routers, switches, and wireless access points, improving reliability by 20% and reducing troubleshooting by 15%.• Maintained technical documentation, increasing troubleshooting efficiency by 25% and reducing resolution times.• Managed and used ConnectWise Manage ticketing system, achieving a 95% first-attempt resolution rate and boosting client satisfaction by 30%.• Managed client backups with Datto, ShadowProtect, and other tools, reducing data loss risks by 25% through consistent validation.• Collaborated with vendors to resolve third-party issues, reducing escalations by 20% and improving service delivery.

• Maintained server and network environments, including Windows Servers, Hyper-V, VMware, Citrix, and Active Directory, reducing downtime by 20% and boosting efficiency by 15%.• Administered Microsoft Exchange, Hosted Exchange, and Office 365, achieving 99% email uptime and ensuring seamless client communication.• Enhanced security by implementing critical patches and updates, reducing vulnerabilities by 20%.Managed backups with Veeam and ShadowProtect, lowering data loss risk by 30% through regular testing and validation.• Streamlined network documentation and troubleshooting, increasing resolution efficiency by 25%.• Achieved a 95% first-attempt resolution rate for client issues, improving satisfaction by 30%.• Enhanced cloud adoption by 20% through Microsoft Azure expertise and effective vendor collaboration, ensuring timely third-party issue resolution.

• Managed and maintained 12 client networks, resolving complex server and network issues and delivering tailored solutions, contributing to a 15% increase in company revenue.• Provided end-to-end support for diverse environments, including Windows Server, Exchange, ESXi/VMware vCenter, Active Directory, DHCP, DNS, and Mac/Linux systems, increasing uptime by 20% and boosting client satisfaction by 25%.• Installed and configured software and resolved technical challenges, enhancing system reliability and improving customer satisfaction by 25%.• Strengthened security by applying critical patches and updates across servers and devices, reducing vulnerabilities by 30%.• Reduced downtime and risks by implementing security protocols and updating firmware, minimizing disruptions and cutting risks by 30%.• Performed proactive maintenance, identifying and resolving potential issues to prevent escalation, reducing disruptions by 35%.

• Spearheaded the upgrade of VMware vSphere ESXi 5.0 to 5.5 on 110 physical servers and 400 virtual machines, transitioning from IBM System x3500 to Cisco UCS C220 M4 servers, improving performance and reliability by 35%.• Modernized Active Directory and server infrastructure, upgrading domain controllers and file/print servers from Windows Server 2003/2008 to 2012, increasing operational efficiency by 25%.• Enhanced system security by applying critical patches and updates, reducing vulnerabilities by 25%.• Upgraded server and BMC firmware, boosting stability and reliability by 30%, extending hardware lifecycles by 20%, and reducing hardware replacement costs.• Decommissioned outdated hardware, optimizing infrastructure and reducing the server and network footprint by 20%, cutting operational expenses.• Streamlined Active Directory and DNS configurations, reducing connectivity issues and improving network efficiency by 20%.

• Supported and maintained diverse client networks, including Windows Server, workstation operating systems, Linux, Mac, ESXi/VMware vCenter, and Active Directory, increasing customer satisfaction by 25%.• Installed, troubleshot, and supported client servers, resolving issues from end-user problems to complex server challenges, improving system performance and reliability by 20%.• Enhanced system security by applying critical patches, updates, and software releases, reducing vulnerabilities by 25%.• Managed backups and data recovery using solutions like Symantec Backup Exec, Vembu, Acronis, and Dell AppAssure, lowering data loss risk by 20%.• Administered Digium (Switchvox) phone systems, ensuring 99% telecommunication uptime and reliability.• Led projects, including physical and virtual server designs, Windows OS, and Exchange Server migrations, improving compliance and performance by 25%.• Managed hosted cloud solutions such as Exchange and Terminal Server, ensuring 98% availability and reducing downtime by 15%.• Recommended IT policies, boosting operational efficiency, increasing system reliability by 20%, and improving customer satisfaction.• Streamlined administrative tasks in Active Directory and Exchange, improving efficiency by 15%.

• Delivered server support, including IIS, Microsoft Exchange, VMware vSphere ESXi, Blackberry Enterprise Server, and domain/file servers, improving operational efficiency by 20%.• Managed technical support for 700 users across 47 hotel locations, resolving server and client issues, contributing to a 10% revenue increase.• Enhanced system security through patches, configuration hardening, and updates, reducing vulnerabilities by 35%.• Administered LAN backups and data recovery, reducing data loss risk by 25%.• Implemented IT policy recommendations, boosting efficiency and system reliability by 30%.• Led help desk support, improving customer satisfaction by 40% through timely issue resolution.