• Set strategic direction for growth and profitability of Parts and Service departments across 17 John Deere agriculture dealership locations.• Build, manage and provide strategic oversight to Parts and Service budgets in excess of $150MM - Parts: Forecast and build strategies for volume growth and end-user pricing models. Instituted new parts sales strategy that leverages employees’ strengths and abilities (Best Foot Forward), as well as provides empowerment, resulting in improved customer satisfaction and increased sales - Service: Develop strategies for improving technician efficiency and overall technician recruitment, as well as volume growth• Rejuvenated relationships with department managers and front-line employees through frequent store visits, one-on-one interactions, and group feedback sessions, resulting in renewed engagement and improved employee turnover (+10%)• Addressed communication challenges by creating better feedback channels, optimizing weekly meeting times, and improved transparency of goals and initiatives across the team

• Provided strategic leadership to the product development team, including category expansion, product and vendor compliance, vendor selection and improved quality assurance activities.• Oversaw and strengthened international supply chain by way of managing overseas vendor relationships, discovery of new vendors and overall sourcing strategies.• Introduced new inventory planning and purchasing logic to combat Covid-related global supply chain challenges while also supporting massive sales growth YoY.• Served as operational lead on business acquisitions.•Negotiated international transportation agreements, and sought continuous cost reduction opportunities both internationally as well as domestically.

• Championed company-wide system conversion project by leading multiple departments through initial setup, internal training, cutover preparations/communication, go live, and follow-up support• Launched a $250K cross-departmental project to build a new eCommerce website and redesign order fulfillment routines to enhance customer experience and bottom-line profits• Develop and track annual budgets in excess of $150M, as well as review capital expenditure projects• Expanded into, and currently oversee, Amazon sales channel generating $1.5M+ of new revenue annually• Supervise entire eCommerce sales channel, including catalog expansion, promotions, fulfillment and annual budgeting• Advise on union contract issues and participate in triennial contract negotiations• Advocate with senior leadership for business system enhancements and improvements to standard operating procedures• Consult on in-house privately branded product line launch, establishing cataloging requirements, inventory restocking metrics, and pricing strategies; $2M annual sales

• Executed monthly financial reviews with Managers and established working plans for necessary improvements where needed• Reinforced inventory replenishment processes through lost sales tracking and reporting, improving customer fill rates to > 95%• Enforced company protocol throughout region regarding branch standards of excellence; restored average branch score to > 90%• Mentored 7 Parts Managers and coached on employee development and succession planning• Assembled annual budgets by store, including proposed capital expense projects

• Oversaw $27M annual parts department employing 50 direct reports• Completed monthly sales commission tracking and reporting for 8 outside sales agents• Deployed $500K building renovation project, creating additional office space as well as private customer lounge• Assessed and implemented multiple enhanced warehouse processes such as daily cycle counting, barcode receiving, and delivery software

• Increased gross profit by 19% through the utilization of suppliers marketing programs, using sales allowances and additional discounts to become more competitive and earn more sales• Launched an integrated web shopping experience for customers eliminating data entry and freeing up customer support representatives

• Increased commodity sales by 5% with an expanded inventory replenishment strategy• Reduced Service Department expenses by 7.5% through employee accountability and more thorough time tracking

• Developed and implemented a Centrally Managed Inventory process, including automated restocking routines across 9 countries, improving supply chain efficiency and inventory availability

• Assisted and supported multiple new dealer groups leading to a 30% increase in sales