Tony Larson Email & Phone Number

Auburn, MA, US

Director of Information Technology

Boulder, Colorado, US

• Plan, propose, budget, purchase, design, implement, install, manage, upgrade, maintain and troubleshot many complex systems at Aspect Software.
• Architect and create system configurations and implementations, while providing technical consulting, training, and support of complex products, applications, solutions, and deployments to global internal and external.
• Serve as a technical resource in long-range planning and business classified projects. Plan, document, conduct, and manage projects including costs, staffing, technical leadership, and project evaluation.
• Plan and deliver product demonstrations to company and customer C-Level executives and management as well as to investors, partners and vendors. Report directly to the VP of Sales Development and C-Level Executives.
• Effectively manage 3rd-Party Vendors. Manage quotations and contracts for Server/PC/Laptop/Tablet/Storage/Networking Hardware and Software.
• Utilize an in-depth knowledge of networking, security, servers, OS, & storage to provide technical expertise to internal & customer C-level executives, engineers, investors, vendors, pre-sales teams and sales.

Boulder, Colorado, US

• Proposed, designed, budgeted, purchased, implemented, maintained, upgraded, and troubleshot a fully-redundant VMware environment with over 360 VMs, providing Aspect software development, support technicians, field.
• Developed excellent customer interaction skills, good written and communication skills and a broad background in networking, virtualization, security, OS, VPN and remote access technologies and tools.
• Delivered eight live presentations to more than 900 non-technical and technical Aspect Software employees regarding remote access virtualization usage and benefits.
• Negotiated & created 100’s of VPN tunnels with customers in the Banking, Government & Healthcare Industries.
• Setup and supported 100’s of telephony systems including Aspect Unified IP Contact Center.
• Cross-trained IT, support, deployment, and sales resources in remote access methodologies.

Boulder, Colorado, US

• Senior Systems Engineer (Promotion) - Aspect Global Technical Operations Apr. 2004 - Dec. 2004
• Aspect Global Technical Operations - (Advanced & Senior Positions)
• Designed, Built, Supported VPN, RAS, Dialup, WAN, Remote Access Connections to Customers.Senior Technical Support Analyst (Promotion) - Aspect Technical Support Sept. 2003 - Apr. 2004
• Supported Customers with Windows Server, Unix, Linux, ACD, Dialer, Networking, Hardware & Software.Advanced Technical Support Analyst (Promotion)- Aspect Technical Support Jan. 2001 - Sept. 2003
• Supported Customers with Windows Server, Unix, Linux, ACD, Dialer, Networking, Hardware & Software.Computer Support Analyst - Aspect Technical Support Nov. 2000 - Jan. 2001
• Supported Customers with Windows Server, Unix, Linux, ACD, Dialer, Networking, Hardware & Software.

• Dynamic leader, responsible for management, tactical planning, hiring, scheduling, training, evaluation, and mentoring of 12 technical and 5 non-technical employees.
• Developed excellent customer interaction skills, excellent written and communication skills, excellent reporting skills and a broad background in networking, security, server, desktop, OS and remote access technologies.
• Proposed, budgeted, purchased, designed, built, implemented, managed, administrated, upgraded, maintained & troubleshot 1000's of Windows & Unix based servers, desktops, laptops and networks with customers in.
• Participated in customer calls related to pre-sales, sales, deployment and support of servers, desktops and laptops.
• Monitored and responded to multiple portals for both internal and external customer requests.