• Stood up first-ever Digital Solutions Project Management Office• Increased PMO maturity from a Gartner PPM Maturity Level 1 (Reactive) to a Level 3 (Integration)• Created Project Portfolio for 135+ active projects with Executive dashboards and weekly ELT reporting• Salesforce Portfolio – Created alignment across multiple dependent Salesforce Projects • Established Resource Management discipline across all IT projects - inclusive of contractors• Obtained training for the PMO Team leading to their obtaining Certified Scrum Master certifications• End to End project lifecycle process – Leader in creating, collaborating, training, launch and ongoing adherence• Leader | Coach - IT Agile transformation leader across all IT teams

• Picked by executive team to turn around troubled Epic Radiant workstream • Telemedicine Program Manager across all UMMHC campuses during Covid-19 pandemic • Patient Experience Rounding Tool - Implemented using SaaS solution across 3 hospitals• Created Epic Monthly Maintenance standard work currently used across the UMMHC system • Enterprise Clinical Oversight Group Medical Grant program manager• Program Manager for GE Muse Cardiac Information System & Varian Radiology Oncology upgrades • Replaced legacy PPM system, partnered with HR, Finance, PMO and Business Relations• Implemented Artificial Intelligence Radiology solution to automate analyzation and reduce turnaround time• RFP creation and presentation for Mobile Solutions for UMMHC physicians

Senior Project Program Manager / ScrumMaster• CIO Top 100 Winner for Diagnostic Report – Program Manager for groundbreaking customized Patient Report• Program Manager for first commercial Direct to Consumer Product, StatinSmart.com• Program Manager for first Employee Offering. Modeled the program, which created a new commercial revenue stream• Developed and maintained Design Control Process - acts as the stage gate for all Production deployments• Agile Development - Introduced, trained and actively coached Agile methodology process to organization• Lean and Six Sigma - Introduced and practiced several process improvement techniques into ProgramsDirector Lab and Quality Information Systems • IT Lead for CAP (College of American Pathologists): Audited, maintained and updated all IT SOPs• SQA Team Manager - Implemented automated testing as well as built a golden set of test data• Laboratory Information System Manager – Standardized ticketing system, introduced SLA process, testing automation and reduced vendor costs by 15%. Oversaw budget of over $1M annually• LIS Data Center data migration and data center move with no major bugs and zero down time• Agile Release Train – Organized and worked with Development and QA to develop a release cadence / ART to coordinate resources, identify and mitigate risk• Executed Security Risk Assessment from the Office of National Coordinator of Health Information Technology / U.S. Department of HHS

• Collaborated with Product Dev to create an integrated program roadmap and release plan to iteratively deliver portfolio projects on a 2-month cadence.• Improved product development experience by collaborating with engineering to develop fixes requested by customers.• Technical Program Manager for Enterprise Intelligence and Medical Intelligence Platforms managed onshore and offshore vendors.• Coached Product, Development and SQA teams in Agile methodology.• Augmented Agile best practices with Development and QA through the use of checklists and Kaizen coaching.

• Lead over 75+ Production Releases and 200 maintenance projects with up to 15 team members in multiple locations.• Initiated and facilitated communication about programs, opportunities, risk and mitigation as well as project progress with varied customers including internal and external stakeholders (sales, marketing, and C-level executives).• Project Lead for the Course Compass Platform Disaster Recovery project, liaised with multiple vendors. • Scrum Master for Next Gen Product converting external vendor to internal Learning Management System.• Scrum of Scrum lead for the Next Gen Program across 10 Agile teams.

• Audited Project Plans and documentation for completion and accuracy, resource allocation, risk and issue discovery, ensuring adherence to BBH Systems Project Management Methodology.• Coached 25+ PMs in the use of BBH templates, processes and quarterly project reviews.• Developed process by which the SDLC Methodology was virtually integrated with the corporate PM Software (Clarity).

• Maintained MS Project Server Project plan for all active projects (15) for the Information Management Group.• Created custom reports within MS Project used by Global Project Managers, identifying risk and scope creep.

• Managed implementation of Goldmine CRM solution for in-house Call Center as well as Sales Support.• Reported on health of product and team performance against established service level agreements at monthly upper management reviews.• Responsible for Vendor / Contract management; created, reviewed and approved Requests for Proposals (RFPs) and Statements of Work (SOWs).• Conducted and documented Operational analysis of all divisions for reporting to the U.S. Securities and Exchange Commission.