Anthony Nepomuceno Email & Phone Number

Canada

Managing approximately 400 individual accounts per month assisting clients with mid-term changes, reviewing policies, and ensuring documentation is accurate and up-to-date.Building and maintaining relationships with clients to address their needs, inquiries, and concerns in a timely manner to ensure clients are properly insured and informed.Collaborating with underwriters, claims managers, and sales managers to provide a seamless experience for clients and to resolve any issues or disputes promptly and fairly.

Canada

Spearheaded the development of the Technical Service Representative role in order to provide administrative support to the account management team. This included assessing and classifying inbound client communications, answering general inquiries, and database management.Actively reviewed documents and drafted correspondence to be sent to clients and coordinated with internal and external brokers to ensure accuracy.Analysed reports and engaged the appropriate parties to ensure clients are properly insured and informed of the status of their insurance coverage.

Toronto, Ontario, Canada

Handled approximately 400 unique interactions per month from lawyer and paralegal licensees. This included answering inquiries received by phone or email, processing applications, amending and renewing policies, updating database systems and providing website technical support.Selected by management to lead the department in providing specialised support to our clients during the implementation of a new client management system.Collaborated with colleagues, management, and other departments to ensure the protection of sensitive information, address client concerns and manage day-to-day operations.Managed special projects as assigned by management.

Toronto, Ontario, Canada

Supported the Underwriting and Customer Service department with administrative tasks. This included producing and preparing documents for outbound mailing, uploading and filing inbound mail and fax correspondence and responding to general inquiries via email.Managed the main client service email inbox and ensured correspondence was handled in accordance with service standards.Produced and analysed weekly and monthly reports.

Orlando, Florida Area

Acted as an ambassador for Canada by educating guests from all around the world about Canadian heritage and culture at Epcot's Canada Pavilion.Operated the "O Canada!" attraction and the Canada "Kidcot Fun Stop" for approximately 2,500 guests per day. This included extensive guest interactions, presenting the show, operating the theatre, implementing safety protocol, and coordinating with other departments to address technical concerns.Provided exceptional and efficient guest service to assist guests with their inquiries and concerns regarding the Walt Disney World Resort.Selected by management to be a Disney Trainer to on-board and train new cast members, coordinators, and managers.

Toronto, Canada Area

Handled approximately 40 client leads per day via email and phone. This included collecting preliminary information, assisting potential clients assess their legal options, following up with existing clients regarding their cases, and answering general inquiries regarding employment, personal injury, and disability law.Accurately entered case data, created new client profiles, and updated client files in the firm's ProLaw system.Managed the scheduling of consultations for the firm's lawyers by setting calendar appointments, booking boardrooms, and gathering payment information.

Toronto, Canada Area

Oversaw the reception and client areas of the firm. This included greeting and logging clients and vendors, answering and routing calls on the firm’s switchboard, ordering supplies for meeting rooms and liaising with building management to address concerns about client facilities.Managed bookings for meeting rooms and event spaces and coordinated with internal departments, lawyers, assistants and clients to ensure meeting requirements were met.Assisted hospitality and events department with various administrative tasks and invoicing.Tasked by management to create and implement new services and procedures to enhance the client experience.

Orlando, Florida Area

Acted as an ambassador for Canada by educating guests from all around the world about Canadian heritage and culture at Epcot's Canada Pavilion.Operated the "O Canada!" attraction and the Canada "Kidcot Fun Stop" for approximately 2,500 guests per day. This included extensive guest interactions, presenting the show, operating the theatre, implementing safety protocol, and coordinating with other departments to address technical concerns.Provided exceptional and efficient guest service to assist guests with their inquiries and concerns regarding the Walt Disney World Resort.Selected by management to be a Disney Trainer to on-board and train new cast members, coordinators, and managers.

Toronto, Canada Area

Assisted approximately 50 clients per day with assessing their travel insurance options, and processed insurance policy purchases via phone, email, and in-person.Entered client information and policy data into the company's database, as well as through various insurance broker portals.Selected by my department supervisor to specialize in special risk travel insurance for clients with unique coverage needs.

Toronto, Canada Area

Provided efficient food and beverage service, accurately processed payments, delegated orders and inventoried supplies at multiple event venues.Recognized for providing superior customer service through the "Secret Shop" and the "Soaring Above the Crowd" programs.

Chelsea Hotel, Toronto

Handled the guest check-in and check-out process, processed payments, handled special requests, resolved concerns and performed guest recovery.Updated and verified daily rooms and administrative reports utilizing the hotel's property management system.