Anthony Hart Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Product Owner for the NSSL digital lending systems portfolio. Driving a user centred digital product within a Scrum framework to provide continuous improvement and successful iterative change. Working directly with User Experience specialists, System Engineers, Developers, Testers, Solution Architects and clients to define features and functionality requirements in order to meet the strategic needs of the business.

Durham, United Kingdom

Head of Global Customer Operations at WorkCast including teams of Event Managers, Customer Service, Technical Support, Integration and Experience and Project Teams across all of WorkCast's global offices.

Durham, United Kingdom

Head of Customer Support at WorkCast including Event Managers, Customer Service, Technical Support, Integration and Experience and Project Teams.

Durham

- Developed full product delivery process- Manage delivery team within the business, including Event Managers, Customer Service Team and Technical Support and continued to support as a Line Manager within the company- Manage projects from small to large size dealing with clients from some of the largest companies in the world to help deliver successful online events- Client training, both remotely and face to face- Manage client reviews to further strengthen their webinar offerings- Work with clients to ensure effective online web events including advising on content, marketing and delivery

Durham

Project managing and delivering online events for a diverse selection of clients from SMEs to large multinational companies.

WorkCast Corporation – Enabling Effective Web Conferencing and Workplace CollaborationWorkCast enables Organisations to capture and replay Web Conferencing meetings and online presentations to allow the full potential of this content to be reused. Whether an Organisation wants to hold a Webinar, Webcast, Sales or Project meeting, Executive Briefing, WorkCast products can capture deliver and replay these sessions to anyone at anytime over the internet in a highly scalable, secure and cost effective way.Workcast Corporation also specialises in the design, delivery and deployment of Enterprise Web Conferencing solutions.Workcast Corporation are specialists in Web Conferencing with over 10 Years experience in the use of Conferencing and Collaboration technologies.

12 month MSc Masters degree in Computing and IT with a final project creating a simulation of a Zigbee wireless network using JAVA modelling language

Managed and motivated a 4 person Sales Team Delivered tailored consumer finance solutions to retail customers; completed financing applications, agreed loan terms and acted as an agent for over 7 different car finance providers Provided Business Management representation dealing with customer requests, complaints and feedback in a fast-moving retail environment Collated weekly management reports incorporating finance income per unit, insurance income per unit, finance penetration and position against target

Managed a 3 person Sales Team Motivated the MINI sales team to increase finance and insurance income Maintained and updated regular reporting databases including Inchcape's Access system, Kerridge Automotive Systems and BMW's Sales Management System;

Promoted to a newly created position Developed and launched new procedures in the sales process to reduce transaction time and provide efficient customer relationship management procedures. Worked with the Sales Team to secure buy-in and full adoption Increased knowledge of the computer systems, including Kerridge enquiry management tools and Microsoft Windows

Worked to specific monthly and quarterly sales targets Learned the sales process and Inchcape's way of selling Passed Financial Services Authority accreditation Passed BMW sales certification

Msc, Computing And It

Project Management, Systems Analysis and Design with UML, Computer Networks and Operating Systems, Database Modelling using Oracle SQL.

Bsc, Retail Management

Marketing, Management Information Systems, Logistics, Retail Development