Anthony J Smith, Msc., Mba., Bsc. Email & Phone Number

Kansas City, Missouri, United States

Deliver quality program instruction to students by lecturing, demonstrating, and using audiovisual aids and other materials to supplement presentations.Prepare course objectives and outline for the course of study following curriculum guidelines or requirements of state and school.Administer tests to evaluate pupil progress, record results, and issue.

Odessa, Texas, United States

Longview, Texas Area

• Transport personnel to railroad duty locations. Assist with maintaining the safety of company vehicles.
• Safely deliver personnel to assigned railroad locations on time; maintain a zero-accident record.

Longview, Texas Area

• Managed a class of 20 - 25 students. Implement the daily instructional plans of the permanent classroom teacher for students' in Elementary through the 12th grade in an effective and efficient manner.
• Establish effective rapport with students while maintaining appropriate classroom management and write a report for the teacher about the class's events

Longview, Texas Area

• Assisted customers during inbound calls to the call center. Assessed callers for need and satisfaction.
• Provided personalized solutions to meet customer’s need and upsold other products to enhance the customer experience; met sales goals.

Longview, Texas Area

• Oversaw the handling of a $1M operation as second-in-command. Hired, scheduled, trained, and supervised staff. Conducted restaurant openings and closings. Greeted and assisted patrons. Monitored and reconciled cash.
• Performed inventory control of food, beverage, and gaming supplies; improved profitability and prevented supply outages.
• Trained and mentored new staff; identified personnel with promotion potential.
• Assessed procedures for quality assurance and improvement opportunities to ensure an excellent customer experience

Tyler, Texas Area

• Managed $600K in inventory and sales of food and beverage. Monitored purchases to design marketing and promotional campaigns. Assessed workflow and analyzed feedback in comparison to service levels provided.
• Implemented new marketing and promotional activities; increased sales over 18%, returning clients by 25%, and gained additional business.
• Mentored junior cooks and bartenders for promotion to leadership positions; cultivated a personal development environment by aligning responsibilities with workflow.
• Designed an inventory system to ensure accountability and control of food and beverage; improved the stock to sale ratio.

Kingston, Jamaica

• Directed food and beverage budget, expense, and revenue goals. Assisted with interviewing, hiring, and scheduling staff. Performed on-boarding orientation and on-the-job training. Evaluated and recommended personnel.
• Executed a mentoring and training program for new and current employees; reduce return over rate by more than 35%.
• Launched an engaging advertisement campaign in the community to increase awareness; improved revenue and new customer base.
• Designed a new cook training program and implemented new service delivery methods; improved operations, profitability, and returning guest by 25%

Montego BAY, Jamaica

• Cultivated a staff development environment. Hired and trained new personnel. Served on the Wyndham Way committee. Collaborated with reorganizing restaurant manning guide.
• Conducted community outreach to generate a loyal clientele and maintain involvement in the community.
• Fostered staff development through recognition programs, facilitating courses, and directing on-the-job training; improved the staff accountability and delivered a high level of customer satisfaction.
• Re-engineered the server station charts to improve customer experience; earned promotion to Food and Beverage Departmental Trainer.

Kingston, Jamaica

Manage the operations of the 5 restaurant in three different parishes.

Clarendon Jamaica

Manage the2 restaurant outlets that was located in the bauxite plant in Clarendon

St. Catherine Jamaica

Supervise the Food and beverage section of the club

Kingston, Jamaica

Manage the Bistro Restaurant which serves breakfast, lunch and dinner in addition to having specialty nights

Kingston Jamaica

Supervise the food and beverage department of the hotel

Kingston, Jamaica

Manage the operation of this 110-seat restaurant, featuring 90-items menu including Italian, French, Cajon, and American cuisine.

Teacher Certification, Teaching

Masters, Finance, General

Master'S Degree, Business Administration

MBA

B.Sc, Human Resource Management

Human Resource Management

Certificate In Management Studies, Management Studies

Management Studies

Certificate In Food Service, Organization And Supervision, Food Service

Secondary School Certificate, Accademic

Academics