Intermediate Application SpecialistCurrent system: Cerner, training remotely since July, 2020.Remote platforms: Adobe Connect and Microsoft Teams.Learning Management systems: People Connect and Oracle Core Connect.Design, configure, retrieve, analyze, and distribute reports. Coordinate Epic training and other simulations ensuring performance to customer expectation by confirming that both the virtual and physical training rooms, training equipment, and simulation materials… Show more Intermediate Application SpecialistCurrent system: Cerner, training remotely since July, 2020.Remote platforms: Adobe Connect and Microsoft Teams.Learning Management systems: People Connect and Oracle Core Connect.Design, configure, retrieve, analyze, and distribute reports. Coordinate Epic training and other simulations ensuring performance to customer expectation by confirming that both the virtual and physical training rooms, training equipment, and simulation materials procured, are available and ready.Other responsibilities include: Train the Trainer Epic, ClinDoc. Assist with establishing training and enrolling teammates for classes. Maintain attendance and performance records. Coordinate and triage scheduling and rescheduling requests. Assist with course evaluation by compiling results for management review. Show less

EPIC Credentialed Trainer CLIN DOC/CPOE*Provided go-live support for the following Healthcare Organizations: Wellstar, St. Mary's and Cleveland Clinic

Provided Epic orientation, training and support within a classroom and individual settings. facilitated the following applications with a 98% pass rate: RN’s, PT’s, OT’s, SLP’s, RT’s, Dietitians, Unit Secretaries and Medical Assistants. Excellent written, verbal, and interpersonal communication skills at a level to effectively communicate clearly and concisely. Attention to detail to ensure a high level of quality and consistency. Ability to troubleshoot, exercise independent judgment and apply… Show more Provided Epic orientation, training and support within a classroom and individual settings. facilitated the following applications with a 98% pass rate: RN’s, PT’s, OT’s, SLP’s, RT’s, Dietitians, Unit Secretaries and Medical Assistants. Excellent written, verbal, and interpersonal communication skills at a level to effectively communicate clearly and concisely. Attention to detail to ensure a high level of quality and consistency. Ability to troubleshoot, exercise independent judgment and apply appropriate adult learning methodologies to create optimum client experience and outcomes. Show less

Serve as a key member of the interdisciplinary healthcare team at a busy cardiology specialty practice. Assist 20 cardiologists as well as PA’s and RN’s with delivering world class patient care within the following areas: Electrophysiology, Heart Failure and Cardiac Intervention.Selected Accomplishments:• Selected as preceptor/trainer for new Medical Assistants.• Efficient with performing 12 Lead EKG’s, Exercise Tolerance Test (ETT), complete application and registration of… Show more Serve as a key member of the interdisciplinary healthcare team at a busy cardiology specialty practice. Assist 20 cardiologists as well as PA’s and RN’s with delivering world class patient care within the following areas: Electrophysiology, Heart Failure and Cardiac Intervention.Selected Accomplishments:• Selected as preceptor/trainer for new Medical Assistants.• Efficient with performing 12 Lead EKG’s, Exercise Tolerance Test (ETT), complete application and registration of Holter, Event, and Blood pressure monitors.• Selected as a member of the cardiology emergency response or code team. Show less

Selected Accomplishments:• Principal BLS/CPR facilitator/trainer• Developed marketing services and products, trained and developed consultants and managed various marketing campaigns. • Established name recognition and generated sales through a combination of sales and marketing techniques including cold calling, corporate account development and judicious placement of advertising.• Consistently maintained a high-standard performance record via exceptional customer service… Show more Selected Accomplishments:• Principal BLS/CPR facilitator/trainer• Developed marketing services and products, trained and developed consultants and managed various marketing campaigns. • Established name recognition and generated sales through a combination of sales and marketing techniques including cold calling, corporate account development and judicious placement of advertising.• Consistently maintained a high-standard performance record via exceptional customer service, follow-through, and specific attention to detail which resulted in greater brand awareness, referrals and higher sales. • Analyzed complex situations, designed practical solutions, and implemented cost-effective plans. Show less

Managed and executed a strong onboarding experience for new faculty members and students, including overseeing logistics, facilitating development of campus operations and strengthening relationships with internal and external customers. Selected Accomplishments:• Achieved 98% of student pass rate with National Healthcare Association (NHA) certification. • In less than 6 months, reduced student attrition rates from 34% to less than 4%.• Influential in strengthening external… Show more Managed and executed a strong onboarding experience for new faculty members and students, including overseeing logistics, facilitating development of campus operations and strengthening relationships with internal and external customers. Selected Accomplishments:• Achieved 98% of student pass rate with National Healthcare Association (NHA) certification. • In less than 6 months, reduced student attrition rates from 34% to less than 4%.• Influential in strengthening external shareholder relations which increased employment rates for graduates from 57% to 78% with in six months.• Observed classroom delivery methods and determined requirements and opportunities for faculty development, training and workshops.• Administered all academic programs to provide quality education with overall consistency to meet the needs of the marketplace, Department of Education, Accrediting Bodies and all Shareholders.• Enhanced internship opportunities within the community by maintaining a quality educational presence.• Member of Curriculum Committee for the development/revision and/or implementation of all educational materials.• Prepared Senior Associate Degree MA students for the NHA certification exam.• Facilitated all Associate Degree Medical Assistant program courses while serving as Academic Chair.• Certified AHA CPR/BLS instructor and clinical skills rotation and assessment coordinator.• Managed department budget, ordered all text, learning materials and medical supplies for education department. Show less

Drove educational culture and operational outcomes through leadership, training and project management; ensured alignment and collaboration between all shareholders. Managed 6 direct reports, 24 adjunct professors and oversaw a 1200 diverse student population.Selected Accomplishments:• Within the first year, improved overall completion rates by 43% of student graduates.• Achieved 83% job placement for graduates within first year; benchmark 70%.• Within 4 months, executed and… Show more Drove educational culture and operational outcomes through leadership, training and project management; ensured alignment and collaboration between all shareholders. Managed 6 direct reports, 24 adjunct professors and oversaw a 1200 diverse student population.Selected Accomplishments:• Within the first year, improved overall completion rates by 43% of student graduates.• Achieved 83% job placement for graduates within first year; benchmark 70%.• Within 4 months, executed and implemented customer service training for education department which increased monthly retention goals by 30%.• Oversaw maintenance of training programs and curriculum to ensure training needs of industry partnerships and accrediting bodies were met.• Managed logistics for campus operations.• Initiated and developed new business affiliates and strengthened established relationships to create internship opportunities for graduates.• Facilitated all phases of the Medical Associate and Diploma classes while Academic Program Director.• Managed department budget, ordered all text, learning materials and medical supplies for education department.• Certified AHA CPR/BLS instructor and clinical skills rotation and assessment coordinator. Show less

Provided educational leadership through onboarding, training, evaluations, professional development, curriculum development, weekly staff meetings, department budget planning, managing campus logistics and operations.Selected Accomplishments:• In 3-1/2 years, instrumental in building medical program from 30 to over 400 students.• Partnered with American Medical Technologist (AMT) to gain Registered Medical Assistant (RMA) certification. • Established all professional… Show more Provided educational leadership through onboarding, training, evaluations, professional development, curriculum development, weekly staff meetings, department budget planning, managing campus logistics and operations.Selected Accomplishments:• In 3-1/2 years, instrumental in building medical program from 30 to over 400 students.• Partnered with American Medical Technologist (AMT) to gain Registered Medical Assistant (RMA) certification. • Established all professional partnerships for clinical training sites and developed metrics for clinical externships.• Acquired clinical rotation sites for the school’s nursing program.• Recruited, supervised, developed, trained and evaluated all faculty within the Education Department. • Planned, developed, and provided product training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, workshops and in-services.• Managed logistics for campus operations.• Successfully established Medical Internship Program and served as Coordinator while Academic Department Chair.• In partnership with other Academic Leaders and President, collaborated on general compliance of the Institute's educational practices with national, state and regional regulations.• Coordinated with the Director of Student Services and networked with industry professionals to discuss new developments and trends to obtain feedback on curriculum effects and outcomes.• Facilitated all phases of MA Associate and Diploma classes within OSHA, HIPAA and CLIA guidelines.• Ordered all text, materials and medical supplies for the education department.• Certified AHA CPR/BLS instructor and clinical skills rotation and assessment coordinator. Show less

• Principal Core Instructor for Medical Assistant Tech and Pharmacy Tech students.• As evening Supervisor managed an office staff of 9, 12 evening instructors plus 225 students.• Responsibilities included weekly staff meetings, individual instructor evaluations, and student counseling.• Accomplishments included restoring accountability and professionalism during evening operations, as well as implemented student services personnel one night per week to meet the needs of the evening… Show more • Principal Core Instructor for Medical Assistant Tech and Pharmacy Tech students.• As evening Supervisor managed an office staff of 9, 12 evening instructors plus 225 students.• Responsibilities included weekly staff meetings, individual instructor evaluations, and student counseling.• Accomplishments included restoring accountability and professionalism during evening operations, as well as implemented student services personnel one night per week to meet the needs of the evening student population. Show less

Medical assistant preceptor/trainer, vital signs, pulse oximetry, ABG’s, phlebotomy, IV’s, CPR, EKG’s, blood glucose, spirometry, Nasogastric tube insertion, I&O’s, Orthopedic rotational assistant.

• Train the trainer/customer service team member.• Assisted in all areas of General Medicine, patient care and new employee preceptor.• Conducted weekly train the trainer in-services in settings of 20-30 healthcare professionals.• Vital signs, phlebotomy, EKG’s, CLIA waived testing.

Sales lead awarded top producer.