Anthony J Sparacio Email & Phone Number

Melville, NY, US

• Provide daily IT-Telecommunications Support to approximately 1200+ on site users at Canon USA’s North American Headquarters as well as 70+ satellite offices in North and South America.
• Coordinate the programming of new installations, deletions and changes for Avaya CM 6., Avaya Modular Messaging voicemail systems.
• Project Manager for migration to Microsoft TEAMs environment.
• Project Manager for firm wide conversion to SD-WAN for 70+ sites

Amsterdam, North Holland, NL

Was responsible for the Day to Day management and maintenance of all existing telecommunications systems and applications, including PBX and IP telephony servers including Voice Over IP (VOIP), Voice Mail systems and disaster recovery procedures. Maintained and supported Cellular, Blackberry IOS devices and Wireless services for 1200 users.Coordinated with.

New York, New York, US

• Provided site support of daily voice operations for 1,000 user environment as well as coordinated the programming of new installations, deletions and changes for Avaya CM 5.2.1, Avaya Modular Messaging and Intuity.
• Assisted in the migration to an Avaya CM 5.2.1 Aura platform using Avaya one-X® Deskphone 9600 Series Phones – SIP.

Farmington Hills, MI, US

• Provided field service support for Avaya VOIP Telephony solutions and Avaya Modular Messaging voice and fax messaging platforms.
• Assisted in the implementation, programming and troubleshooting of Avaya Unified Communications products.

Famingdale, NY, US

• Provided support to customers for Avaya S8700 PBX and Modular Messaging systems.
• Project managed workflow of field service technicians.
• Developed and tracked repair requests for client voice/data services.

Farmington Hills, MI, US

• Created customized training presentations of Avaya VOIP telephones and Modular Messaging voicemail systems.

New York, NY, US

• Provided on site support of daily voice operations within a 1,000-user environment.
• Was involved in the programming of new installations, deletions, and changes for Avaya G3Si and NEC 2400IMX.
• Created voice mail accounts on AVST CallXpress v7.0 voice mail system.
• Modified call center vectors as required to maintain high level of customer service for clients.
• Assisted in the conversion to a Cisco IP phone system to enhance the quality of voice and data services to end users.

New York, New York, US

• Managed the daily work flow of an Avaya technician’s group consisting of six individuals for the Goldman Sachs Summer Internship Voice System Setup Project.
• Executed tasks as Voice Provisioning Analyst in Central Administration Team of Voice Provisioning supervising all offices throughout New York and New Jersey, Bangalore.
• Coordinated Moves, Adds and Changes for Avaya and CISCO VOIP communications hardware.
• Provisioned all trader requests for IPC and BT turrets on the trading floors.
• Programmed Avaya S8700, Cisco Call Manager Version 4.2, and Verizon’s Centrex (CMAC).
• Generated NT accounts, Email accounts, Instant Messaging identifications, Blackberry Provisioning.

New York, New York, US

• Project Manager for medium to large scale relocations for multiple clients involving the coordination of internal resources and outside vendors to ensure work was completed in a timely fashion and within budget.
• Project Manager for the migration of 1,500 users from an Avaya G3Si to an Avaya S8700 platform resulting in streamlining of technology and reduction of overall costs to the company.
• Provided site management of daily voice operations within a 1,500 user environment as well as coordinated the programming of new installations, deletions and changes for Lucent G3R, Avaya 8700, Centrex and Intuity.
• Project Manager in a 6 month relocation project of 2,200 users for Citigroup’s Travelers division.
• Assisted Project Manager in the migration of 3,200 users from a Centrex to a Lucent G3R PBX environment.
• Intermediary with business unit administration specialists and end users to define user requirements.

CA

• Communicated with Bell Atlantic, AT&T, MCI, and other OCCs, placing orders for Pfizer for the installation, modification, or disconnection of analog/digital services for local and remote locations.
• Developed and tracked repair requests for analog/digital services
• Performed the research and troubleshooting of billing issues
• Coordinated the relocation of services during a planned outage focused on the upgrade and installation of new communications hardware.

New York, NY, US

• Conducted the programming of new installations, deletions, and changes for Northern Telecom Meridian Option 61/81C PBX Systems.
• Planned and managed changes, installations, transfers, and disconnections of lines/equipment as well as created/maintained voice mail accounts/menus for domestic and international personnel on a Meridian mail system
• Administered the processing of weekly backups for Meridian Mail and NiceLog Voice Recorder Systems.
• Provided the analysis of PBX and voice mail diagnostic reports.

New York, NY, US

• Provided the programming of new installations, deletions, and changes for AT&T System 85, 5ESS and Centrex.
• Coordinated technicians in the administration of complex and high-volume MAC operations.
• Delivered technical support to the firm’s corporate and trading user community.
• Conducted the processing of backups for PBX/voice mail systems, analyzed weekly PBX switch performance and voice mail diagnostic reports, and upgraded software/hardware for the OCTEL VMX 200/300 systems.
• Contributed to the successful hardware/software upgrade of all telecommunications equipment

M.S., Information Systems

B.B.A, Management Of Information Systems