Responsible for managing digital learning platforms and content within M&B. Lead expert in Digital Learning technology.In my role I acted as both a Learning Solutions Architect and Learning Experience Designer, equally adept at defining digital learning strategy and creating contentI was the Site Administrator for our Totara LMS and Social platforms and created resources and courses using the following tools:GomoLearning Authoring and HostingAdobe Creative Cloud, particularly Premiere Pro, Photoshop, Spark and AuditionCamtasia 9Articulate 360 - Storyline, Replay and RiseAudacityPrezi

Responsible for the strategy and delivery of career pathway for all Retail estate.

Managing Area Manager and Head Office Development.Designed Leadership programme for Area Managers to support Retail change programmes

Responsible for Learning and Development for Retail population. Project managed and delivered behavioural change programme for managers focusing on Leadership, Commercial acumen and Leading Change which resulted in a 26% (£5m) uplift in sales.

Responsible for L&D within the Coral brand.

National Homewares retailer with over 100 stores in the UK. Turnover in excess of £400mResponsibilities:• Reporting to Head of Human Resources• Managed L&D budget• Managed team of store and field based trainers/administrators• Responsible for L&D strategy and implementation for company• Worked collaboratively with Retail Operations Director and Central Operations Director to ensure L&D is aligned with business strategyKey Projects:• Set up Talent function including field based training team accredited to deliver qualifications• Introduce line managed colleague development through product knowledge and customer service programmes• Designed, developed and implemented Retail Apprenticeship Programme for aspiring and current Store Managers. All developed in-house and secured funding from Learning and Skills Council/Skills Funding Agency• Designed, developed and implemented structured career path with nationally recognised qualifications linking to roles• Developed (in partnership with Leicester College) ILM accredited programme for head office support managers. Level 3 Programme for First Line Managers included Managing Change, Managing People, Managing Self. Level 5 programme for potential business leaders focused on Strategic Management, Leadership skills, Commercial planning• Project managed implementation of Learning Management System to reduce training costs and improve management of learner data Key Achievements:• Wrote and designed series of workbooks for colleague development on Customer Service and a variety of products to ensure consistency across estate of over 100 stores• Secured government funding to deliver Apprenticeship Programme• Gained in house accreditation with EDI awarding body to deliver qualifications• Reduced costs by introducing more rigorous processes • Project Managed introduction of eLearning into stores allowing better tracking of workbook completion and interactive learning

Responsible for implementing new service propositions for The TechGuys and maintaining the current range of services available through PC World. Tasked with ensuring capability to deliver service through internal talent and third parties.Responsibilities:• Reporting to Head of Trading• Project managed implementation of new services• Responsible for ensuring PC World technicians/ third party suppliers had capability to execute servicesKey Projects:• Introduced online computer skills training for PC world customers • Acted as internal consultant to buying team ensuring products were fit for purpose before going to market• Worked with Microsoft and various hardware manufacturers on In-Car Computing project and secured Research and Development budget from MicrosoftKey Achievements:• Online computer training generated over £200k in first year

Responsibilities:• Reporting to Training Manager• Implement training strategy to technical staff and first line management• Designed face-to-face, distance and eLearning materialsKey Projects• Introduced eLearning platform to support centres• Sourced, developed and designed content for eLearning system• Designed and delivered Windows Vista product training to 400 field technicians and 350 in shop technicians using blended approach of eLearning, Video and Workshops• Designed and delivered successful “Stepping Into Management” programme for potential first line managers • Key Achievements:• Stepping Into Management programme resulted in over 60% of delegates being promoted within 12 months• Worked on project team to look at better ways of working and company structure which subsequently reduced operating costs by £2m

Ran a busy restaurant

Global leisure and hospitality company Divisional turnover £256mI worked for the Toby Carvery brand of approx. 100 unitsGraduate Assistant ManagerResponsibilities:• Reporting to unit manager• Day to day running of unit• Recruitment, selection and induction training of new staff• Part of project team to develop brand standards as part of transformation programmeAchievements:• Worked in highest turnover Toby Carvery and increased revenue• Developed brand standards still in operation today• Consistently achieved high mystery customer scores• Held a full on licence• Developed several members of staff who became managers