Manager Product Management
CurrentReporting to the Director of Cash Management Payment Products. I am responsible for Product Development for Digital Payments and Enterprise Payments Products.Lead, mentor and manage a team of Product Managers and Business Analysts responsible for the delivery of Wire Transfers, ACH, Account Transfers, Check Printing and Real Time Payments products in the Digital Banking and Integrated Payables (File and API based payments) Channels. Successfully implemented multiple product releases enabling the migration of commercial and business banking clients to the new Digital Payments and Integrated Payables (File and API based payments) Channels.Create and distribute go to market collateral including User Guides and Product Marketing Materials. Influenced strategy and implementation by identifying both Functional and Non-Functional Requirements gaps by collecting, organizing, and analyzing customer payment transaction data. Presented data to Senior Managers with recommendations to improve customer experience and retention.Engaged in vendor selection and implementation to replace an aging Bill Payment Product. Authored Sales and Service collateral including a detailed User Guide and Product Marketing Materials. Implemented Retail Deposit Account Funding through the Enterprise Payments Core for settlement via ACH.