• Designed, developed, and implemented a new healthcare EDI X12 system for the UHIN clearinghouse to replace a legacy system. The improvements increased the stability and performance of the UHIN clearinghouse, allowing it to validate, transform, and deliver over 1 million claim, remittance, and eligibility transactions per day, while achieving 99% system up-time and an average real-time turnaround of sub-2 seconds. The new system was backwards compatible with all legacy systems, currently connects to over 40 other clearinghouses nationwide, and supports the quick on-boarding of new customers with industry standard technologies such as CORE and SFTP.• For ICD-10 implementation, updated claims validation and generated reports that empowered our team to identify and pro-actively reach out to providers who were struggling with their own ICD-10 implementation ahead of the deadline. This lead to a smooth transition into ICD-10 with no interruptions in claims processing.• Created new data collection and aggregation methods that traced claims, acknowledgements, and remittances, as well as monitored partner connection to performance. This enabled our team to quickly identify, diagnose, and react to potential issues in claims processing, providing relevant information quickly to our partners to assist them in troubleshooting issues, minimizing downtime both internally and for our partners.

• Managed the integration of two BI platforms and data warehouses into a unified platform as part of a merger between Alliance Health Networks and Ingram Medical, including the installation of a new Paraccel instance, new ETL processes, and the conversion of over 50 reports between WebFOCUS and Tableau, and the integration of several data cubes to tie inter-company data together.• Directed the update and repair of existing data cubes inherited during the merger.• Hired, trained, and managed a team of 5 BI developers and analysts.• Provided decision support for special projects and new business processes. This included generating new data cubes and reports to monitor the progress of these projects, providing feedback on enhancements of these processes, and updating financial models and forecasts to include the impact of these processes on the overall business.

• As the only analyst at Ingram Medical, primary responsibility was to provide decision support to key managers and executives in the company. This responsibility included report writing, data monitoring, and feedback on how to enhance business processes, as well as financial monitoring and forecasting.• Implemented a data warehouse and reporting platform from scratch, and continually provided ETL enhancements to improve reporting performance.• Assisted in implementing a new business intelligence software tool (WebFOCUS) for the company resulting in more accurate and accessible data with the project being fully implemented 3 months earlier than expected• Abetted in selling 25% of the parent company’s equity by acting on due diligence requests from the investment bankers, and leveraging open communication with prospective buyers, resulting in a seamless and straightforward transaction

• As the Marketing and Lead Generation manager, was responsible for managing lead purchases, vendor relations, and identifying new lead sources in the diabetic lead vertical.• Developed data monitoring and purchasing strategies that lead to a decrease in cost per acquisition from $140 to under $50 over the course of 6 months, all while growing lead acquisitions by 150%.• Implemented call center dialing strategies and sales agent monitoring that improved sales agent efficiency by 200% during the same time span.

• Responsible for maintaining client relationships and generating new business opportunities with local businesses who required hotel accommodations for employees and consults during long-term projects.

• Responsible for maintaining client relationships and generating new business opportunities in the business convention market, specifically the automotive industry.

• Responsibilities included hiring, scheduling, and training customer service representatives, as well as improving communications between operations and customer service. Also assisted operations in identifying and resolving inter-terminal challenges.

• Conducted research on nicotinic acetylcholine receptors and their impacts on addiction. Responsibilities included conducting histochemical tests to track the presence of neuron and astrocyte receptors in the hippocampus, managing specimen inventory, and maintaining laboratory supplies and equipment.