Anthony Chau Email & Phone Number

Omaha, NE, US

Greater Omaha Area

• Partner with clients and vendors throughout the entire development process, ensuring smooth and timely execution.
• Approve and reject development requests based on research and data analysis.
• Data feed Subject Matter Expert, providing training sessions, support to Sales and Advisor Success Managers.
• Troubleshoot technical connectivity and data issues and set up recurring processes to automate file loading.
• Collaborate with compliance, security, and legal teams to ensure data feed products adhere to regulatory restrictions, industry standards, and legal requirements.
• Provide weekly reports to the leadership to each project’s progress, challenges, and solutions to move forward.

Omaha, Nebraska

• Provided exception customer service between Orion’s premiere clients and internal teams to address issues and drive resolution.
• Managed a portfolio of FinTech SaaS customers, driving successful onboarding and retention.
• Led weekly meetings and business reviews with customers to ensure ongoing success and align product offerings to meet their goals.
• Maintained and updated Client Reference Guides, tailored to individual client needs, ensuring alignment with client expectations, and discussing directly with operational contacts for validation.
• Advised and counseled advisors on best practices, policies, and procedures, fostering a collaborative and supportive client relationship.
• Researched and predicted Quarter End process holdups, provide solutions to meet reporting and billing deadlines.

Omaha

• Created, refined, and managed products within OAS databases, ensuring correct procedures and seamless execution of product additions to meet client needs.
• Managed high case volumes accurately and promptly, highlighting strong precision, multitasking, and time management.
• Collaborated with OAS data reconciliation teams during quarter-end to address security setup, price accuracy, and availability questions, ensuring smooth processes.
• Conducted audits to find and rectify duplicate or unused products, ensuring data accuracy and efficiency within product lists.
• Analyzed client requests, devising solutions or routing to proper departments, persistently following through until resolved.

• Conducted covert visits to various retail locations to evaluate customer service standards and adherence to company protocols.
• Provided detailed reports and feedback on employee interactions, store cleanliness, and overall customer experience.
• Implemented strategic approaches to assess employee performance and effectiveness in delivering quality service.
• Utilized observational skills to identify areas for improvement in customer service delivery and operational efficiency.
• Maintained confidentiality and anonymity while interacting with staff and evaluating service standards.
• Demonstrated proficiency in following specific guidelines and instructions to accurately assess predetermined criteria during each visit.

• Successfully build and manage a profitable Amway business by selling a wide range of high-quality products.
• Develop and execute strategic marketing plans to attract new customers and grow the business.
• Achieve consistent sales targets, exceeding monthly revenue goals.
• Conduct product demonstrations to educate customers and prospects about Amway products and opportunity.
• Utilize social media platforms to expand the reach of the business and connect with potential clients.
• Manage inventory and supply chain planning to ensure prompt product deliveries to customers.

Omaha, Nebraska, United States

• Perform live music for a variety of events, including weddings, corporate functions, private parties, and symphony concerts.
• Manage a dynamic schedule by coordinating rehearsals, gigs, and recording sessions, proving effective time management and organizational skills.
• Engage with clients and event organizers to understand their musical preferences and requirements, tailoring performances to align with their specific visions.
• Demonstrate ability in sight-reading and the ability to learn new pieces quickly.
• Manage the financial aspects of freelancing, including negotiating fees, managing contracts, and ensuring prompt payment for services given.

• Instructed students of all skill levels up to 18 years of age in the art of violin playing, tailoring lessons to individual learning styles and goals.
• Designed and implemented comprehensive lesson plans that encompassed music theory, technique development, repertoire selection, and performance skills.
• Utilized effective teaching methods to impart fundamental techniques, intonation, bowing, and musical interpretation, ensuring a solid foundation for skill development.
• Facilitated regular performance opportunities, such as recitals, competitions, and auditions to help students build confidence and highlight their progress.
• Offered guidance on effective practice techniques, time management, and goal setting, empowering students to develop disciplined practice routines.
• Collaborated with parents to discuss students' progress and address any concerns, ensuring open communication and partnership in students' education.

Greater Omaha Area

• Facilitated smooth policy adjustments and changes to align with evolving client needs and insurance requirements.
• Managed a high volume of policy change requests, endorsements, and other policy details while maintaining accuracy.
• Adhered to industry regulations, compliance standards, and company policies when processing policy changes, maintaining ethical and legal standards throughout the process.

• Managed a portfolio of accounts, effectively initiating contact with providers and insurers to address outstanding balances and facilitate timely payment resolution.
• Utilized negotiation skills to develop customized repayment plans while maximizing recovery for the organization.
• Displayed discretion when managing sensitive financial and personal information related to overpayment cases.
• Documented all interactions and negotiations maintaining accurate and detailed records for reporting purposes.
• Conducted skip-tracing to contact external parties, effectively updating records for improved communication.
• Exhibited resilience and

Albuquerque, New Mexico Area

• Oversaw all aspects of departmental operations, curriculum development, and faculty management.
• Provided strategic direction and vision for the department, aligning goals with the institution's mission and academic standards.
• Developed and implemented policies, procedures, and initiatives to enhance educational quality and student outcomes.
• Spearheaded curriculum design, review, and enhancement efforts, ensuring alignment with industry trends.
• Collaborated with other departments to promote interdisciplinary initiatives, student success programs, and institutional growth.
• Managed department budget.

Albuquerque, New Mexico Area

• Assisted faculty members in designing and conducting research projects, contributing to data collection, analysis, and interpretation using software such as SPSS and Excel.
• Provided administrative support by organizing departmental events, managing schedules, and coordinating communication between faculty, staff, and students.
• Guided undergraduate students in their academic pursuits, offering guidance on coursework, research opportunities, and career development.
• Assisted in organizing and leading workshops for students, focusing on academic skills enhancement, research methodologies, and professional development.
• Provided constructive feedback on student assignments and assessments, aiding in their academic growth, and understanding of course materials.
• Collaborated with fellow graduate assistants on joint projects, contributing diverse perspectives and skills to achieve common goals.

• Demonstrated exceptional sales leadership by effectively managing a team of sales representatives to achieve and exceed monthly and quarterly revenue targets.
• Provided ongoing coaching and mentoring to sales team members, offering feedback, conducting training sessions, and fostering skill development to enhance their sales techniques.
• Developed and implemented effective sales strategies and tactics, leveraging market insights and competitor analysis to drive growth and market penetration.
• Demonstrated expertise in the company's products and services, effectively conveying value propositions and benefits to customers.
• Collaborated with upper management to develop sales targets, set objectives, and contribute to strategic planning initiatives for overall business growth.
• Leveraged strong time management and organizational skills to prioritize tasks, manage multiple leads and opportunities, and meet sales targets.

Wichita, Kansas Metropolitan Area

• Assisted in the pre-production phase by researching, gathering information, and preparing materials to support the development of show concepts and scripts.
• Collaborated closely with the camera crew, director, and other team members to ensure video was captured effectively and according to the script's vision.
• Collaborated with editors and post-production teams to provide support in assembling and organizing media files, graphics, and visual elements.
• Demonstrated attention to detail by reviewing final edits for accuracy, continuity, and adherence to production standards before airing or distribution.

Master Of Music, Violin Performance

Bachelor Of Science - Bs, Music Business

Bachelor Of Music - Bm, Violin Performance