Anthony Kesaris Email & Phone Number

Gold Coast, Queensland, Australia

ICT professional specialising in service management and project delivery, change management, operations management and digital transformation within organisations across private and public sectors in Australia and South Africa. Highly effective at adding value within organisations through business process analysis and aligning technology with business objectives, whilst building and maintaining trusted stakeholder rapport and relationshipsAreas:IT Service Management (ITIL)Line ManagementCyber Security & Risk ManagementChange ManagementStakeholder ManagementClient Relationship ManagementCustomer Success ManagementAsset Management & Supply Chain Vendor ManagementBusiness Process Improvement

Gold Coast

Currently based onsite at Robina Hospital, responsible for onsite hardware and application support(MOE) within the hospital and Robina Health Precinct and Campus Alpha.This includes printer support, liaising with vendors and stakeholders, ensuring IT support tickets logged are dealt with and resolved in a timely manner,managing Windows 10 operating system upgrades across the fleet both onsite and remotely via Microsoft SCCM server and Microsoft Active Directory

Crestmead

Based onsite at the QLD state office, responsible for managing all IT hardware onsite, including desktops, laptops and thin client devices and remotely supporting remote sites in Queensland utilising Microsoft SCCM serverMicrosoft Server 2003/2008/2011 support & administration• Remote support of LAN’S• Performing site audits• Disaster recovery implementations• Supporting service level agreementsCitrix Xenapp 6.5 Implementation & support

Nerang,Gold Coast

Provide IT support to small to medium size business throughout the Gold Coast of Queensland,this includes desktop,Windows Server 2003/2008/2011 support,setting up & configuring clients local area networks,routers,VPN's,IT procurement,remote & onsite support of clients infrastructure

Senior IT Support Services Engineer

Responsibilities/Achievements: Managing the local area network at both the Verus head office in Durban as well as in Zambia and Tanzania. Supporting the local end users in Durban as well as in Africa, this includes desktop and Windows server 2003 server support, network hardware including switches and routers, firewall, ensuring the the company's 3rd party suppliers adhered to Verus' service level agreements and worked closely with our VSAT vendor(MTN Business) to ensure that VSAT(satellite) communications operated effectively and within the agreed parameters.

Durban Area, South Africa

Responsibilities: Initiate research and analysis of common incident trends, proactively build and maintain strong relationships with 2nd and 3rd level IT support staff to enhance the quality and consistency of incident resolution performance Effectively manage and provide leadership to the IT Service Centre team engaged in the provision of quality first level customer service IT supportPerform high level site audits ensuring that security is not compromised and a reasonable level of Information Security is implemented on the group systemsEnsure specialized services e.g. Disaster Recovery and Service Continuity are conducted annuallyOperation Management of Illovo Sugar's IT Infrastructure consisting of personal computers, thin clients, printers, office applications & systems, NT Servers/Windows Terminal Servers, local and wide area network technologyManage Web Filtering and reportingControl E-Mail Spam filtering and Content Management(MailMarshal)Ensure the adherence of Policies, Procedures and StandardsDisaster Recovery of Windows based serversEnsure customer satisfaction is achieved through quality of service and effective operations managementThe scope for delivery of service and support covers Illovo Sugar Head Office and associated offices, all South African based sugar estates and the sugar estates in Malawi, Tanzania Swaziland, Zambia and MozambiqueProvision of quality of service management, technical assistance, mentoring and career guidance for all on-site staffAssist with IT projectsManage Illovo Sugar's local area network and to liase effectively with Telkom(WAN) to effectively resolve WAN related connectivity issues.Implement & manage ISA 2000/2004, incorporating authentication, lockdown and VPN solutions. Responsible for monitoring\managing ISA server and generating reports for usage and security, utilizing integrated 3rd party application filters

Responsibilities/Achievements: Supporting users over the LAN including various remote sites throughout Kwazulu-Natal and Africa using Windows 2000/2003 Terminal Services(RDP), the daily administration of the company LAN, Windows 2000/2003 server support, Exchange Server 2003/Active Directory, Microsoft ISA 2004 support,managing and deploying SUS updates to clients, patch management, desktop installations and PC roll outs, managing Kronos Timekeeper, DHCP, disaster recovery, windows XP desktop support, managing backups, RAS, DNS and attending to any problems that a user may be experiencing, provide 2nd and 3rd line support for all server & network problems, ensure efficient and effective utilization of network applications and equipment, establish and control I.T systems access and security, supervise work undertaken by hardware, software and network suppliers and contractors to ensure quality meets Bytes and the customer's standards, asset management, work with network management service to review network management & packeteer statistics on a monthly basis. Identify & rectify problems as required, identify areas for service improvement from all the above. Ensure a process of continuous improvement is carried out, technical evaluation - assess any new changes to the infrastructure and their potential impact. Assist with proof of concept testing when required. Provide input and assist with infrastructure expansion designs and installations, anti-virus and patch management, manage local area and wide area network technologyProvide input and assist with infrastructure expansion designs and installations, anti-virus and patch management, manage local area and wide area network technology

Responsibilities/Achievements: Performed the set-up, installation and configuration of all hardware and software on the company local area network, including installations of Advanced Server 2000 and Windows terminal server 2000,Windows 2000 server and upgrading of regional offices domains from NT4 to Windows 2000Configuration of TCP/IP, WINS, DNS, DHCP, RAS, network administration on serversUser support and active directory administration.Rollout of laptops and desktops workstations and HP server rolloutsInstallation and setup of Nortel hubs and switchesProxy server 2.0 installation, configuration and troubleshooting.Setup and support of internet, intranet, Microsoft office professional 2000/,Ghost, Powerquest, Outlook 2000/XP.; Comprehensive day-to-day technical support across the local area network. TCP/IP troubleshooting and resolving of all technical related connectivity problems

It Foundations, Information Technology

Activities and Societies: ITIL certified (in progress)Institution: Office of Government Commerce(OGC) City/Country: United Kingdom.

Microsoft Certified Systems Administrator 2003, Microsoft Infrastructure

Itil Ver 3, Information Technology

Currently studting towards ITIL certification

Diploma, Microsoft Certified Systems Administrator(2003)

Diploma, Business Management