Anthony Khoali Email & Phone Number

Ontario, Canada

• Reporting to the Director and Customer Delivery Executive at CSG and Operations Manager at Freedom Mobile.I am responsible for aspects of client management and governance of Service Management. Managing a team.
• Quality of operations support provided to Freedom Mobile
• Deployment of enhancements and fixes into production
• Escalations raised by customer stakeholders and their resolution thereof
• Wellbeing and morale of the operations team
• Providing cost estimates for new projects or customers where applicable

Cape Town, Western Cape, South Africa

• Reporting to the Customer Delivery Executive at CSG and Operations Manager at Freedom Mobile.I am responsible for aspects of client management and governance of Service Management. Managing a team delivering SLAs and.
• Quality of operations support provided to Freedom Mobile
• Deployment of enhancements and fixes into production
• Escalations raised by customer stakeholders and their resolution thereof
• Providing cost estimates for new projects or customers where applicable
• Creation of Statement of Work and subsequent schedules as and when required

Cape Town

• Reporting to the (Executive) Director/Senior Director, Senior Service Management.As the Manager, Service Management I am responsible for aspects of client management and governance of Service Management. Managing a.
• Providing cost estimates for new projects or customers where… Show more Reporting to the (Executive) Director/Senior Director, Senior Service Management.As the Manager, Service Management I am responsible for aspects.
• Providing cost estimates for new projects or customers where applicable
• Creation of Statement of Work and subsequent schedules as and when required
• Maintaining and tracking service delivery SLAs,
• Realization of the client expected benefits,

Cape Town

• Acts as Mentor to provide leadership and guidance to team
• Ensure all support procedures are followed by team
• Contribute to support policies and procedures
• Contribute to escalation procedures
• Provide regular reports to the Manager/Director.
• Report status to customers and respond as first level escalation

Cape Town Area, South Africa

• Setup and implement test environments used for validating and testing functionality
• Assess legacy systems' functionality and requirements and determine if they are still valid and make recommendations for improvements and implement the changes where and when required
• Engage customers to identify requirements for resolving Singleview performance and operational issues
• Perform system and oracle database maintenance
• Train and mentor staff on Singleview methods of analysis and… Show more
• Train and mentor staff on Singleview methods of analysis and problem resolution

Cape Town Area, South Africa

• Analyze perl scripts to identify and resolve coding errors
• Analysis of system defects on application releases and Unix environments
• Raise Remedy tickets for the resolution of defects
• Perform system and integration testing
• Write test cases to support new system configuration and functionality
• Analyze system defects on application releases and Unix environments

Cape Town Area, South Africa

• Resolve high end billing queries and billing process failures
• Plan and co-ordinate testing and software patches and upgrades to Oracle and Crystal Reports
• Assist sales teams with resolving customer facing problems
• Develop policies and procedures for operational duties and month end deliveries.
• Fault analysis, troubleshooting and escalation/resolution
• Create and maintain reports for the sales teams and the financial departments

Cape Town Area, South Africa

• Maintain optimal system performance and capacity management on the Billing System.
• Plan and co-ordinate testing and implementation of billing software patches and upgrades
• Ensure proper change control and security procedures are maintained and adhered to
• Develop and document policies and procedures for month end system operations
• Fault analysis, troubleshooting and escalation/resolution
• Train and mentor billing support staff

Cape Town Area, South Africa

• Maintain Billing System and resolve front-end user queries on Billing and Support Control System (BSCS) and Interconnect Accounting billing system (IAS) and Geneva
• Ensure optimal system capacity and performance management on the IAS for Vodacom
• Ensure back-end system operations procedures are documented and adhered to
• Liaise with DBA and System administrators on BSCS and IAS billing systems to resolve system issues
• Develop, plan, test and document DRP policies and… Show more
• Develop, plan, test and document DRP policies and procedures for BSCS and Geneva billing systems Show less

Lesotho

• Working on BSCS 2.1
• Responsible for managing the IT and Billing team
• Oversee the implementation of all IT related issues and billing issues
• Delegation of daily duties
• Generate Monthly Status Reports for Senior Management
• Create and maintain reports for Customer Care and Finance in Crystal Reports

Lesotho

• Maintain and upgrade the Network and the cellular communication setup
• Maintain and upgrade DECnet UNIX servers and Windows NT servers and workstations
• Maintain and support Billing Support Control System and Oracle database

Lesotho

• Trained application software from beginner’s level to advanced level
• Developed corporate training courses and advertised them
• Developed strategies on gaining greater market share
• Assemble, setup and maintain training pc's and training software

Kenya

• Set up and organized Nairobi office for ECWD
• Liaised between various leading female politicians from around the world primarily on the status of gender equality and education
• Responsible for all logistics and preparations for conferences
• Assigned duties to various office personnel
• Collected and assimilated post conference data for presentation and reporting

Certificate - Prince2 Foundation, Project Management

Diploma In Business Analysis, Business Analysis

Certificate - Itil Foundation V3

Bachelor Of Science, Mis

Bachelor Of Arts, Psychology

For any queries or transcript information Alliant University in San Diego is the point of contact. As USIU Kenya became an independent.