Oversee a diverse portfolio of over 100 open claims including domestic and international bodily injury, property damage, auto liability, ocean marine cargo, workers' compensation, and employment practices liability claims.Deliver strategic advice to in-house counsel on insurance matters, leveraging extensive knowledge of claims adjustment procedures and regulationsConduct thorough internal investigations, establishing direct communication with interdepartmental stakeholdersManage and safeguard highly sensitive and confidential data throughout the claims adjustment processImplemented a customized G Suite tracking system that streamlined client's 5-year claims data backlog, reducing claims processing time by 80% and enabling faster claim resolutionOrganized a searchable database of over 500 files, saving in-house counsel over 2000 hours with accessible overview documents including historical context, current status, and actionable next steps

Led the resolution of high-complexity claims involving AOP, catastrophes, and large losses for Velocity Underwriters, exceeding client expectations while minimizing company expenses.Mentored new claims adjusters, fostering a collaborative culture and achieving team productivity targetsAdjusted $10M in gross claims total, advocating for cost-effective solutions and negotiating strategies with multiple AOB holders, attorneys, and public adjusters

Directed end-to-end CAT claims operations across all sizes, ensuring policy-compliant documentation and approved payments. Managed a large team and high-volume claims environment, utilizing Teams, five9, and diary systems to exceed production quotas, consistently. Provided excellent customer service and saved the insurer operations costs.Developed a custom claims tracking tool, enhancing accessibility and enabling informed decision-making Trained over 50 independent adjusters, boosting adoption of key technologies and policy provisionsGuided a 4-person team in auditing claim files for past catastrophes and rectifying file mishandling, reducing claim errors, and improving compliancePioneered and implemented Olympus’s Fast Track pilot program, leading a 35-person team to achieve 65% faster claims resolution and deliver significant cost savingsSaved the company $6M during hurricanes Irma, Michael, and Dorian, utilizing strategically sourced vendors, satellite imagery, and Verisk's ClaimXperience to adjust losses, significantly reducing reliance on field adjusters.

Consulted across a wide spectrum of claim types, including automobile, worker's compensation, employer liability, bodily injury, and CAT property claims, for both first and third-party clients.Provided training programs and QA services for adjusters and related personnel, enhancing skills for optimal claim resolution and application of policy provisionsCoordinated complex projects, including Fast Track and remote adjusting initiatives, leveraging satellite/drone data and non-adjuster personnel to streamline operations and drive cost savings

Developed and delivered ESL/EFL interactive lessons encompassing a range of systems and skill building activities: functions, grammar, vocabulary, speaking, writing, reading, and listening. Developed lesson plans which included both original and adapted course materials. Experience with pre-intermediate and upper-intermediate classes, and individually-curated programs.

Delivered a range of teaching and assessment activities, including tutorials directed towards undergraduate level coursework. Applied departmental processes related to peer advising. Participated in the assessment process, using a variety of methods and techniques and provided effective, timely, and appropriate feedback to students to support their learning. Supervised practical work. Advised on skills, methods, and techniques to facilitate learning.

Managed multi-line claims as a full-service adjuster during major catastrophes, including hurricanes Isaac and Sandy. Liaised between both insurance companies and the insured.Led 6 adjusters, overseeing all aspects of Hurricane Isaac's response and quickly indemnifying hundreds of homeownersCurated a guerrilla claims management system due to a lack of existing framework, utilizing G-Suite to enhance real-time data collection by ~70%Investigated, evaluated, and negotiated thousands of claims across six states (FL, LA, MS, NJ, NY, and OK) spanning fire, lightning, wind, and hail damage

Led a crew of 16 employees to ensure a pleasant customer experience. Managed hiring, inventory, scheduling, payroll, maintenance, all whilst also serving customers. Coordinated catered events. Freshly prepared product daily.