Anthony King Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

- Leading a team of six highly engaged Provisioning Managers based in Auckland and Christchurch, and their respective teams, focussed on achieving business success through high quality outputs and outcomes, enabled through strong collaborative relationships with all stakeholders and suppliers- Demonstrating strong people management and leadership skills.

Auckland, New Zealand

As with the previous role, with an updated scope across Business Provisioning (NGA Business Bitstream products). Leading a team of Provisioning Specialists and Provisioning Co-ordinators, with a particular focus on Provisioning escalations (across Consumer and Business Copper and Fibre products)

Auckland, New Zealand

- Leadership & Strategic Direction – building staff engagement, understanding and contributing to the success of company business plans and understanding and supporting key company initiatives- Functional Management – achieving SLA and OLA performance standards for Copper products (POTS, ISDN, Centrex, UCLL, Baseband Copper, Baseband IP) and NGA Consumer.

Auckland, New Zealand

- Relationship management – day to day operational point of contact for international supplier- Stakeholder management – ensuring key onshore stakeholders are kept up to date with supplier performance- Monitoring Service Level Agreements (SLAs) and providing real time feedback to drive performance improvements- Supporting Supplier Manager with forecasting.

Auckland, New Zealand

- Designing and delivering training courses to meet the needs of the business across a range of Copper and Fibre products (NGA, POTS, Baseband, Broadband, UCLL, Data Services)- Assessing training impacts of in-flight projects affecting Provisioning to ensure training requirements are captured correctly, then delivering these with successful outcomes

Auckland, New Zealand

- Designing, facilitating and leading training courses that form part of the overall Provisioning Training Plan- Selecting appropriate courses that directly resolve identified skill gaps- Recommending and developing appropriate learning solutions to deliver new skills and knowledge- Developing an e-learning strategy for Provisioning- Identifying.

- Leading a team of 20 contractors- Overseeing the wider Voice Provisioning team including attendance, workflow/queue assignment and reporting- Reviewing and taking ownership of Provisioning escalations acting as the Wholesale Duty Manager- Contributing to the success of an outsourcing pilot by providing SME expertise and coaching and mentoring to offshore.

Melbourne, Australia

- Data entry operator, responsible for keying orders received via fax and inbound ACD queue- Taking ownership of customer queries via ACD queue and shared mailbox- Generating customised reports for both clients and account managers- Reconciling Financial Claim Backs- Completing Certificate IV in Customer Service, administered by the Victorian Employers'.