• Meet with clients and potential prospects online and face-to-face• Gather and document requirements for new/ongoing projects• Help coordinate and guide projects from inception to deployment• Communicate with customers, developers, and analysts on a global scale• Test and provide QA on different software types• Assist with implementing integrations with third-party vendors

• Created digital and wide format prints for customers/businesses• Packed and shipping of hundreds of items a day• Handled and configured POS systems• Opened/closed store within two weeks of initial employment• Organized mass marketing campaigns reaching over 2,000+ people• Made sure all customer needs were met and exceededProvide professional design and printing solutions for customers, as well as the shipping of domestic and international packages on a daily basis. I managed a small team that helps consumers and business owners with their personal or commercial needs. Promotion to an operations manager from an associate position at The UPS Store has given me valuable experience on dealing with and providing services to customers as well as small and large business with my team of co-workers.