Over 25 years experience in Service Assurance in the Information Technology & Telecommunications industry. Over 20 years experience with IP Networking in a multi-vendor environment. Demonstrated ability to understand and easily communicate complex technical issues to internal team members, customers, service providers and vendors. Intuitive understanding of business impacts of IT& T systems. I adopt a positive attitude and respond well to challenging situations and pressured environments. Experience with mentoring and building team morale through leading by example. Key Competencies:• CCNP & CCNA Certified• Customer focused and dedicated professional.• Experienced Tier 3 Technical Support Manager in converged Voice and Data environments.• Design, implementation and support of high availability Internet access solutions with Firewalls and IPSec.• Demonstrated leadership skills and ability to manage and mentor technical staff in 24 x 7 Network Operations environment. • Carrier & Vendor incident escalation management including inter-carrier relationships for fixed wire, Ethernet, DSL, NBN & Fibre technologies.• Proven ability to work with Network Engineering and Product Development teams.• Eperience with carrier obligations for Lawful Interception for voice and data services.• Experience with Local Number Porting processes.• Excellent time management and communications skills.• Capable of introducing new processes and procedures to improve workflow and develop tools to assist support staff to increase efficiency.• NBN Capacity planning. Technologies : Hyper-converged storage & compute infrastructure, Ethernet, GPON, DNS, Radius, PPP, ADSL, SHDSL, EFM, EoC, L2TP, IP, OSPF, BGP, MPLS-VPN, VoIP, QoS, OTN, CWDM, DWDM, Dark Fibre, SIP, Class 4 & 5 Voice Environments, Firewalls and IPSec. Platforms: Cisco, Juniper, Nutanix, Broadsoft, Dell, Ribbon, Adtran, Nokia, Arista & more.
Listed skills include Atm Networks, Metro Ethernet, Firewalls, Cisco Technologies, and 52 others.