Anthony Snowden Email & Phone Number

Greater New York City Area

Oversee all operations including engagements, events, training and consultationsActively build a diverse network to facilitate mutually beneficial opportunities of growthand developmentSPECIALTIES:✓INSPIRATIONAL & MOTIVATIONAL SPEAKING✓LEADERSHIP DEVELOPMENT✓CORPORATE MANAGEMENT COACHING✓SALES TRAINING✓PERSONAL COACHING

Greater Philadelphia Area

The John Maxwell Team is a group of Maxwell certified Coaches, Trainers, Speakers and Professionals, offering workshops, seminars, keynote speaking, and coaching to aid in personal and professional growth to individuals, organizations and companies worldwide.I PROVIDE THE FOLLOWING SERVICES::✓KEYNOTE SPEAKER✓LEADERSHIP MASTERMIND GROUPS✓ORGANIZATIONAL LEADERSHIP TRAINING✓INDIVIDUAL & GROUP COACHING✓SALES TRAININGContact:Email: pwrincorporated@gmail.comWeb: http://www.johnmaxwellgroup.com/anthonysnowden

Trenton, Nj

Managed a diverse team of 7+ supervisors and 90+ frontline associatesEnsured KPI objectives relative to productivity, revenue and customer experienceEstablished strategic initiatives and implemented performance management tools todrive accountability and performanceProvided innovative leadership to facilitate staff development and overall success

Greater Los Angeles Area

Point of Contact for Training for Alternate Channels (door to door, retail, etc.)Provided innovative leadership, training and coaching to a diverse team of trainers,managers and supervisorsImplemented Region QA Review improving from 5 of 10 stores to 8 of 10 stores passingthe National ReviewDeveloped a Sales Re-Certification curriculum to improve Retail Sales Consultants’ skillswith 75% recertification of 125 consultantsDesigned and delivered a Keep It Simple Initiative in FL, TX and CA Call Centers toimprove the close rate from 83.2% to 85.2%Created a video/webinar training program for CA region resulting in 30% reduction intravel expensesDeveloped and implemented a Simplified Sales process for the Door-to-Door channelresulting in: FiOS Data units improved 52.8% to 108.9% and FiOS TV units improved 52.7%to 95.4%

Nationwide

Effectively managed training needs for new associates while leading a team of 8national trainers with responsibilities for 1200+ hours of training per monthUtilized client evaluations and analysis to improve training material qualityObserved trainers to drive higher standards of performance and skillsStreamlined reporting by implementing Attendance Tracking & Submission process tosuccessfully track training hours nationwide for audit purposesDesigned and delivered Train-the-Trainer (T3) Certification ProgramDeveloped the Alternate Channel Webinar Program to address training gaps,facilitating a more cost-effective nationwide training delivery model

Greater Los Angeles Area

Analyzed performance statistics to achieve a $100M yearly revenue objectiveDrove efficiencies to meet monthly productivity and quality targetsEffectively managed overtime and absence to reduce expenses within a $5.5M annualbudgetLed a staff of 7 supervisors and 110+ sales and support consultants while providingcoaching, encouragement and training opportunitiesProvided comprehensive management of call center operationsDirected the creation of Verizon Sales University, a quality and sales process thatyielded a 4% increase in the Net Promoter ScoreImplemented a Performance Management Process resulting in YOY improvement in thefollowing areas:High Speed Internet Services, 78% increaseHigh Speed Internet Value Added Services, 520% increaseSmall Business Voice Lines, 68% increaseSmall Business Long Distance Service, 71% increaseSmall Business Expansion Package, 232% increaseImplemented On-Boarding process facilitating the addition of 30 new consultants intothe call center with a 50% retention rate for new hires with qualified skills

Greater New York City Area

Conducted group sessions for recovering addicts transitioning into mainstream societyEffectively managed all case notes related to group members with careful complianceof all privacy and confidentiality standardsDeveloped, coordinated and conducted workshops on topics spanning Relationshipsand Anger Management to Job Searching