Anthony So Email & Phone Number

Los Angeles, California, US

• Product management leader launching new platform capabilities and enhancing customer experience Led concept scoping, design, implementation and execution for new TikTok Shop USA capabilities, Made-to-Order and.
• Conducted pareto review of order processing and seller fulfillment journey and identified key detractors that impacted their workflow.
• Consulted with Customer Governance to redesign Seller-Customer relationship standards: shifting to automate cancellation request approvals and rejections based on Seller-order behavior instead of Sellers to action.
• Improved Seller CSAT from 75% to 90% specifically by streamlining this seller workflow.Launched an in-house project prioritization and resource allocation tool that supported product organization prioritization.

Latham, New York, US

Building modern end-to-end solutions for ecommerce trading partners across Commercehub's vast network of retailers and suppliers, with a focus to support customer engagement, improve business efficiency, increase revenue, lower infrastructure costs, and staying market competitive in a shifting economy.

Seattle, WA, US

• Launched Amazon’s first in-house retail imports booking portal (GLOBE) for 1st party suppliers, defined the product strategy to mitigate 3rd party supply chain dependency risks, optimized import business architecture.
• Reduced booking confirmation latency by 90%, from 3 days to 8 hours by replacing booking workflow intake with in-house booking portal, removing offline booking exception management.
• Reduced supplier attrition by 5% by addressing operational friction, solving user issues with revamped booking process, providing end to end status visibility and process transparency to booking status and process.

Seattle, WA, US

• Developed optimization engine for automating supply chain decision making; system integrations for Transportation Management System (XBTMS), led a transition from monolithic to microservice architecture; disaggregating.
• Successfully enabled agility and adaptability of monolithic supply chain design with new launched products (i.e.: carrier routing selection; global carrier capacity management; ops console user management; sales rate.
• Developed Integration layer – connecting central supply chain to 3PLs (DB Schenker, Panalpina, GT Nexus, CDS) to build out a network of in-house and externally contracted services critical to providing full suite US.
• Hosted user workshops with key stakeholders in China, vendor panels for user research, and documented user journeys and functional needs, necessary to craft the product vision and strategy to deliver this product.

Seattle, WA, US

Led product operations for Amazon’s first international dropship product. Owned vision, objectives, strategy, and cross-functional implementation of the Tote Return Cross Border Noninventory process, reducing over $100k in avoidable CapEx from replenishing warehouse equipment due to cross border relocation. Launched 15 new transit arcs US <> Canada.

Seattle, WA, US

Managed P&L for 10 head vendors, as part of the Strategic Vendor Services (SVS) program, driving 29% Year over Year (YoY) growth, attributing $330MM annual topline revenue to the category, owned all category management responsibilities in buying, pricing, inventory management, marketing, merchandising and execution. Managed business by its KPIs, owned all.

Pico Rivera, California, US

Inventory management lead of four associates and managed replenishment buying cycles for 22 manufactured product lines, and responsible for inventory health for $40MM annual wholesale revenue.

Pico Rivera, California, US

Training program consisting of 6-week departmental focuses in key teams (E-Commerce Sales; Consumer Support, Inventory, Assembly, Repair) with an emphasis for process improvement in each discipline

US

Led on-site course logistics for the annual Los Angeles Triathlon, premier endurance event in urban LA comprising of 1600 participants in a 1.5k swim, 40k bike, 10k run. I worked closely with city, fire, police, medical, and traffic control to effectively implement routing, course directions, safety and security support, and risk mitigation plans.

Los Angeles, California, US

Freelanced event logistics and coordination support for various endurance sporting events across California ranging from 5k/10k runs to marathons and triathlons.

Contract position supporting the 2011 annual 26.2 mile running experience for 30k participants from Dodgers Stadium across iconic sites of Los Angeles finishing at Santa Monica Pier. Focused on operations planning and equipment installations for coordinating tactical efforts for execution.

Redondo Beach, California, US

Oversee e-commerce retail division, managing order fulfilment from Los Angeles warehouse as well as dropship orders direct to customer. Supported brick and mortar sales by serving as a product expert for customers and offering support to beginner triathletes.

Santa Monica, California, US

Managed planning and organization for 35 annual endurance sporting events (marathons, 5k/10k runs, trail half marathons, triathlons and aquathons) ranging from 500 participant 5k runs to 1,500 participant triathlons. Liaised with local entities to deliver experiential athletic events in various environments, coordinated with city officials, sponsor brands.

Bachelor’S Degree

Education record

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