Anthony So Email & Phone Number

Los Angeles, California, Us

Product management leader launching new platform capabilities and enhancing customer experience Led concept scoping, design, implementation and execution for new TikTok Shop USA capabilities, Made-to-Order and Pre-Order enabling new category growth by $XX MM (omitted due to NDA). Automated customer cancellation request processing by refactoring the order cancellation request process. Reduced seller support contacts per order by 70% by sequencing order cancellation approvals/rejections based on seller fulfillment behavior and removing manual touch redesigning the process end to end• Conducted pareto review of order processing and seller fulfillment journey and identified key detractors that impacted their workflow.• Consulted with Customer Governance to redesign Seller-Customer relationship standards: shifting to automate cancellation request approvals and rejections based on Seller-order behavior instead of Sellers to action cancellation requests themselves. • Improved Seller CSAT from 75% to 90% specifically by streamlining this seller workflow.Launched an in-house project prioritization and resource allocation tool that supported product organization prioritization efforts, quantifies demand among competing initiatives (even across competing initiatives where ROI unit value is not the same). Delivered visibility and transparency to all stakeholders, accessible to all levels. Created escalation resourcing channel for urgent strategic reprioritization needs:Launched automated order handling time configuration for seller stores in TikTok Shop, optimizing buyer experience for when to expect product delivery through algorithmic seller performance predictions

Latham, New York, Us

Building modern end-to-end solutions for ecommerce trading partners across Commercehub's vast network of retailers and suppliers, with a focus to support customer engagement, improve business efficiency, increase revenue, lower infrastructure costs, and staying market competitive in a shifting economy.

Seattle, Wa, Us

Launched Amazon’s first in-house retail imports booking portal (GLOBE) for 1st party suppliers, defined the product strategy to mitigate 3rd party supply chain dependency risks, optimized import business architecture, and led cross-functional delivery with dual-track agile flow. • Reduced booking confirmation latency by 90%, from 3 days to 8 hours by replacing booking workflow intake with in-house booking portal, removing offline booking exception management.• Reduced supplier attrition by 5% by addressing operational friction, solving user issues with revamped booking process, providing end to end status visibility and process transparency to booking status and process ownership, and integrated document handling to replace offline case management exception coordination.

Seattle, Wa, Us

Developed optimization engine for automating supply chain decision making; system integrations for Transportation Management System (XBTMS), led a transition from monolithic to microservice architecture; disaggregating the network from using end-to-end service providers and incorporating build vs buy/integrate solutions to increase supply chain agility, consolidation, profitability, and optimization.• Successfully enabled agility and adaptability of monolithic supply chain design with new launched products (i.e.: carrier routing selection; global carrier capacity management; ops console user management; sales rate card service; Amazon as NVOCC LaaS freight bookings; Merchant Transaction Risk Assessment, Incident Handling matrix for Oncall) enabling both in-house freight services for Amazon’s own direct import program as well as offering Logistics-as-a-service to Amazon’s broader FBA seller network.• Developed Integration layer – connecting central supply chain to 3PLs (DB Schenker, Panalpina, GT Nexus, CDS) to build out a network of in-house and externally contracted services critical to providing full suite US and EU destination imports logistics programs. • Hosted user workshops with key stakeholders in China, vendor panels for user research, and documented user journeys and functional needs, necessary to craft the product vision and strategy to deliver this product globally.

Seattle, Wa, Us

Led product operations for Amazon’s first international dropship product. Owned vision, objectives, strategy, and cross-functional implementation of the Tote Return Cross Border Noninventory process, reducing over $100k in avoidable CapEx from replenishing warehouse equipment due to cross border relocation. Launched 15 new transit arcs US <> Canada, project managing configuration, pilot, and launch. Served as lead POC to Product, Ops, Customer service, Capacity planning (S&OP), Trade Compliance, Logistics, legal, accounting, and tax. Reduced process defects by 15% through weekly performance deep dives, assessing KPI defects to inform product strategy with changes based on conveying product feedback.

Seattle, Wa, Us

Managed P&L for 10 head vendors, as part of the Strategic Vendor Services (SVS) program, driving 29% Year over Year (YoY) growth, attributing $330MM annual topline revenue to the category, owned all category management responsibilities in buying, pricing, inventory management, marketing, merchandising and execution. Managed business by its KPIs, owned all variables that impacted performance, strategic negotiations, data analytics, optimizing every controllable input to produce consistent growth outputs. Reduced inbound replenishment by 3 days, 20% drop in overall lead time and led initiatives that improved overall contribution profit across the category, resolved out of stock problem SKUs (ASINs) and implemented 365 day marketing strategies.

Pico Rivera, California, Us

Inventory management lead of four associates and managed replenishment buying cycles for 22 manufactured product lines, and responsible for inventory health for $40MM annual wholesale revenue.

Pico Rivera, California, Us

Training program consisting of 6-week departmental focuses in key teams (E-Commerce Sales; Consumer Support, Inventory, Assembly, Repair) with an emphasis for process improvement in each discipline

Us

Led on-site course logistics for the annual Los Angeles Triathlon, premier endurance event in urban LA comprising of 1600 participants in a 1.5k swim, 40k bike, 10k run. I worked closely with city, fire, police, medical, and traffic control to effectively implement routing, course directions, safety and security support, and risk mitigation plans.

Los Angeles, California, Us

Freelanced event logistics and coordination support for various endurance sporting events across California ranging from 5k/10k runs to marathons and triathlons.

Contract position supporting the 2011 annual 26.2 mile running experience for 30k participants from Dodgers Stadium across iconic sites of Los Angeles finishing at Santa Monica Pier. Focused on operations planning and equipment installations for coordinating tactical efforts for execution.

Redondo Beach, California, Us

Oversee e-commerce retail division, managing order fulfilment from Los Angeles warehouse as well as dropship orders direct to customer. Supported brick and mortar sales by serving as a product expert for customers and offering support to beginner triathletes.

Santa Monica, California, Us

Managed planning and organization for 35 annual endurance sporting events (marathons, 5k/10k runs, trail half marathons, triathlons and aquathons) ranging from 500 participant 5k runs to 1,500 participant triathlons. Liaised with local entities to deliver experiential athletic events in various environments, coordinated with city officials, sponsor brands, fire, police, and traffic control to orchestrate event flow, security, and installation.

Bachelor’S Degree

Education record

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