Missed one on one daily customer interaction, so went back to Customer account management role. Took on several key and more challenging owners.

Manage and lead a team of 10 Account Managers, 2 Billing Specialists, and 2 Flight Coordinators who are responsible for all aspects of customer relationship; initial account set-up, communication of program benefits and limitations, contractual compliance, trip reservations, day of operational communications, post flight issue resolution, trip billing, monthly invoicing and collections - Ensure compliance with company policies and procedures - Resolve all owner escalated issues - Perform management functions as it relates to all aspects of an employee such as, hiring, performance management, salary planning, discipline, training, reward and recognition, terminations and conflict resolution - Perform monthly call review - Coach and mentor employees to identify areas of improvement - Review $9 to $11million in monthly invoicing within region

Responsible for coordinating and managing all facets of the customer's ownership. Provides customer support, planning and optimization for the account, as well as develop and maintain trusting relationship with the customer. Relies on relationship building, experience and independent judgment to plan and accomplish goals. Self-driven to generate account renewals, customer retention and sales referrals.