Anthony Lavado Email & Phone Number

Grimsby, On, Ca

Canada

Canada

As a DevOps Engineer with Adlib, I help administer and run different services at all levels of our stack. In my time with this group, I’ve learned to provision new cloud machines with Terraform, apply configurations with Ansible, set up monitoring with Prometheus/Grafana, and deploy the Elastic stack for logging.I've helped our team transition from TFVC to Git for version control, and increased Linux adoption for our internal servers. Current projects include management of our Kubernetes stack using Azure Kubernetes Service, and application deployment with ArgoCD.

Burlington, Ontario

As a Senior Support Representative at Adlib, I’m responsible for dealing with escalated customer tickets, and difficult technical issues in a timely fashion. I also develop utility scripts and tools for our internal staff, and deploy our software on Google Cloud Platform for training purposes.

Burlington, Ontario

Support of Adlib PDF Enterprise, a document conversion suite trusted by some of the world's largest companies, including Life Sciences, and Financial customers. Daily use and administration of various Microsoft technologies, including Server 2012 R2, Server 2016, MS SQL Server, IIS, and more. Strong results driving high customer satisfaction.

Burlington, Ontario

• Working to efficiently troubleshoot complex customer issues at the Genius Bar• Able to quickly build rapport with clients to deliver consistently high customer satisfaction scores• Ensuring devices get thoroughly and accurately repaired the first time• Proven ability to lead Genius team to better results, improving repair turn around time• Facilitator for Genius In-Store Training and Family Room Specialist Foundations Training

As a Family Room Specialist, I performed mobile device (iPhone/iPad/iPod) troubleshooting and repair at the Genius Bar.I also delivered customer training sessions on a variety of topics (iPhoto, iTunes, Mac OS X and more), as part of our One To One program.

I was a Full Time Lead Agent, providing computer repair and setup services through Precinct 942 at the Best Buy store in Burlington, Ontario, Canada.My goal was to deliver great experiences to build a lasting relationship with our clients.

Worked with a team of Student Researchers to investigate and document various Pre/Post Production workflows for 3D Stereoscopic films. Extensive use of Silicon Imaging Digital Cinema equipment.

Served as Technical Producer overseeing audio and video signal paths in a live broadcast environment.

I helped people discover what computers can do for their everyday life by providing a customized and complete end-to-end solution. Primary focus was on Sales in a non-commission environment.

Diploma, Media Arts

Active in Experimental Filmmaking Specializing in Post-Production Sound and Technical Production

Certificate, Media Fundamentals

Participated in extra workshops on: -Bolex 16mm film camera and Optical Printer -Reversal film development