Anthony Dsouza Email & Phone Number

Texas, United States

• Department: Global Production Support• Project Manager for Global Production Support Projects with respect to budget allocation, resource planning, workforce effort calculations and analytics. Managing a distributed team across multiple regions.• Resource allocation planning and governance across NAM, LATAM and APAC Projects • Data Analysis and Reporting to identify leading indicators towards Project overspend and Delivery delays• Workforce Productivity analytics to determine workforce planning in regions, skillsets and follow the sun delivery model.

Dallas-Fort Worth Metroplex

• Department: Global Production Management• Business Manager for Citi Global Production Management. Responsible for Demand/ Capacity Management, Financial Planning, Workforce Productivity and Operational Governance. Multiple hats with focus on efficiency.• Accountable for maintaining Budget across the organization• Overlooking recruitment within the organization

Dallas/Fort Worth Area

• Department: CTO Business Management Office• Business Management, Demand and Project Management within CTO Office. Aligned to Citi Global Platform & Infrastructure Management

Dallas/Fort Worth Area

• Department: Business Transformation of North America • Organization and Execution of Business Transformation Projects to optimize to the next generation of service delivery to Support 5G.• 3 year roadmap of streamlining and optimization of Service Delivery Tools and Applications with a goal of cost reduction and data synergies.

Dallas/Fort Worth Area

• Department: Chief of Staff to VP of Automation & Analytics within North America• Accountable for Financial management of overall Portfolio Management, Budgeting, Spend Allocation, Burn Rates, Utilization and Resources Efficiency• Resource Management: Defining Metrics and Performance review of Resource, Project Execution and Service Delivery.• Determining overall Operating Cost Impact towards the Business and driving improvements towards efficient usage of allocated budgets to maximize ROI• SME towards Transformation projects, Business Case development, Value Creation and Strategic Investment Portfolio Management• Escalation path for all the Internal Customers on Project Execution, Strategic alignment and Spend Analysis

Dallas/Fort Worth Area

• Department: Customer Unit AT&T• Margin Improvement Lead: Driving Improvement project with implementation of Tools, New Processes and Optimal Resource Allocation to maximize Margin. • Business Development: Accountable for Add on Sale and Change Order Management to deliver addition Top Line with significant Margin on existing Projects. Implemented Process in PMO Organization on an Incentive based Add on Sales Program for Project Manager• Sales Support: SME for Regional Sales Directors on Cost analysis, Market share spread, Competitor Performance and Resource Forecasting. • Efficient Inventory Management: Reduction of Slow Moving Inventory (> 6 Months) based on factors like Product Life Cycle, Aging, Technology, Version control, Competitor Products and Customer Network Requirements. • Transformation Lead: Defining Voice of the Customer (VOC- Customer Needs), Voice of the Business (VOB- Revenue, Margin, Market Share) and Voice of the Process (VOP- Stability, Capability, Performance Indicators) for the entire Delivery Organization.• Lead a team of Data Analysts and Project Coordinators to deliver Executive Governance Model from Market/Region/ National Reviews. (Financial Health, Service Quality, Execution Time Lines, Improvement Projects, Sales Opportunity, Predictability)

• Department: Global Quality Team (GQT), Commercial Technical Support• Customer Retention Data Analyst: Carrying out data extraction using MS SQL Server using SQL Server Management Studio and T-SQL. Analyzing the data using data cleaning, data validation, data integrity checks and creating reports.• Creating Process Mapping, Workflow model documents and creating a SharePoint portal for all Process and Procedures.• Categorization of Voice of the Customer (VOC) to identify main pain point area to identify continuous improvement opportunities.• Statistical analyze the impact of in house technical reviews on the overall Solution Delivery process to the customer. This process will enhance customer experience to drive customer loyalty. • Measuring and identifying new Critical Success Indicators and analyzing their impact on the Key Performance Indicators.

Job Duties:• Six Sigma Analyst: Carried out a Six Sigma project towards my goal to achieve my Six Sigma Green Belt Certification using the DMAIC Methodologies under the guidance of C4iSN and Fujitsu. • Data Analysis: Carried of process like data validation, data storage and determination of data trends.• Reporting and Presentation: The project was divided into Define-Measure-Analyze-Improve-Control steps along the project life cycle. The presentation was to demonstrate the current progress, project scope feasibility and appropriate solution for Slow Moving Inventory.Technologies Used: MS Access, MS Excel 07, MS PowerPoint.

• Department: North America Loss Mitigation • Business Analyst: Performed data mining processes to retrieve data from the Data Warehouse (Oracle SQL Server) using PL/SQL. Six Sigma project executed projects using the DMAIC Methodologies.• Loss Mitigation project to determine Auto delinquent accounts (30, 60, 90 days) and determine ways to minimize the risk and loss of opportunity. • Project done with the Process Improvement Team and the Loss Mitigation Team under the guidance of Subject Matter Experts (SME). The project scope was to increase revenues by providing the customer service representatives with a tool to check the customer eligibility of possible increase in loan term for their auto loan payments there by not repossessing the vehicles. Lean methodologies implemented to reduce turn around time by 85%. UAT Testing was documented with scope verification and impact analysis.• Database Creation and Maintenance: Creation of Database for the Process Improvement Team which included a list of Queries and Reports to the Executive Team.

• Data Collection and Authentication: Performed Data mining procedures to get historical sales information from Lennox. It was then monitored to authenticate Data Integrity. • Data Analysis: The data retrieved was then analyzed using a Statistical Computing and Graphics Language. The main processes included linear and nonlinear modeling, classical statistical tests, time-series analysis, classification, clustering and a number of Test cases.• Reporting and Presentation: The project was divided into several milestones along the Project map. The presentation demonstrated the current progress, project scope feasibility and future procedures.Technologies Used: R Language to carry out Statistical Test cases, MS Access, MS Excel 03

Job Duties:• Researcher: Had to carry out a research of the present IPTV market and its providers. This was done by researching through Company White Papers.• White Paper: The final submission included a white paper which included information of the IPTV market, The IPTV providers and Set Top Box manufacturers. The supply network through different companies and the Business models of the companies.Technologies Used: MS Word, Portable Document Format (PDF) Reports

Job duties: • Team Leader: Leaded a team of 4 for development of an Organizational Development Training Scheduler for Aptech employees• Reporting: Had to communicate between the team and the Project Manager to determine the requirements and report the progress of the Project• Quality Control: Tested out a series of scenarios to determine the quality of the software.

Master Of Business Administration (M.B.A.), Finance, General

Master Of Science, Information Technology And Management

Bachelors In Engineering, Information Technology

Hsc, Science

Education record