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• Conducted confidential and highly sensitive investigations regarding Title VII and Title IX allegations. • Coordinated investigatory caseload and performed related duties such as case evaluation, administrative closures, witness interviews, timely communication with all parties, evaluating evidence and conducting analysis to reach a determination, draft and issue written reports for over 60 cases.• Facilitated educational training including: Anti-Discrimination/Anti-Sexual Harassment, Microaggression and Implicit Bias, and Title IX.• Analyzed policy to determine violations and best practices for training moving forward. • Collaborated with ASU Partners (Deans, Vice Presidents, Office of the Provost, the Office of General Counsel, ASU's Title IX Coordinator, Athletics, the Disability Resources Center, and the Office of Human Resources) to ensure compliance with university policy as well as federal and state laws and guidelines.• Advanced strategic priorities and initiatives in regard to diversity, equity, and inclusion on behalf of the university to internal offices and external stakeholders.• Identified opportunities to improve and streamline work processes including the use of Skype for Business, Slack, Calendly and Zoom Teleconferencing. • Communicated with students, faculty, staff via email, teleconference, phone, and in-person. • Evaluated policy and procedure to ensure consistency of implementation. • Processed requests for informal resolutions and requests for mediation during Title VII and Title IX investigations.• Stimulated changes in departmental behaviors to create a more sustainable environment.

• Served as a lead investigator for over 40 cases alleging student related sexual assault, sexual misconduct, sexual harassment, and/ or relationship violence.• Identified and integrated best practices in the Title IX investigation and Student Rights and Responsibilities arena into knowledge base and practice, including the investigation and implementation of Advisor Guidelines.• Provided ongoing trainings, consultations and policy interpretations to students, faculty, staff and community members in relation to the Student Code of Conduct and the conduct process.• Advised students on their university rights and responsibilities in order to apply developmental sanctions, when appropriate, with an emphasis on student ethical development.• Created and facilitated educational workshops to address behavioral concerns and facilitate critical thinking.• Served as a liaison to ASU University Housing and academic unit staff in the administration of conduct cases from campus residential facilities including providing guidance and support in all aspects of the ASU conduct system, and attending ASU Housing meetings and events.• Tracked required sanctions per the Student Code of Conduct via spreadsheets (Excel and Google Sheets) and database systems (Advocate).• Communicated with students, advisors (i.e. attorneys) faculty, staff via email, teleconference, phone, and in-person. • Ensured a well-documented Title IX investigative process and maintain accurate/thorough records and notes of investigative process, including the creation of comprehensive written investigative reports.

• Established and managed project expectations with team, assigning tasks and identifying issues for resolution to ensure effectiveness. • Applied critical thinking and problem solving skills in evaluating skills, competency, and judgment of staff to make recommendations for improvement in performance. • Built, developed, and maintained relationships with external vendors vital to project success. • Provided student staff training on a variety of topics including customer service, crisis management, and duty protocols. • Assisted leadership in development of budgets and authorized expenditures. • Communicated with diverse student populations through in-person, email, and phone modalities. • Acted on behalf of department leadership in the implementation of plans, policies, and procedures. • Coordinated purchasing for the residential community, community council, and professional development.• Controlled expenditures in accordance with budget allocations.• Performed Human Resources duties such as acting in the role of Hiring Manager for student workers in Kenexa and processing position terminations, sitting on hiring committees, and reviewing resumes for staff applicants. • Conducted 1:1 meetings with student staff and student leaders to ensure job completion and student development. • Provided training on Ethics to professional and student staff, as well as an outside campus partner. • Managed, coached, and supervised internal staff and external vendors to ensure optimal outcomes. • Managed one to two residential communities (suite style), with a capacity of 260-450 students, including scheduling student staff for daily duty shifts.• Determined and took appropriate corrective action and discipline, including termination. • Supervised 9 to 13 Community Assistants (student workers) in the protocols of the university, the Office of University Housing, as well as local, state, and federal laws.

• Conducted educational and supportive conversations with students that have been arrested off-campus, as well as students with higher-level on campus infractions (through the Office of Judicial Affairs).• Presented trainings (in-person and e-learning) on topics such as handling intoxicated students, managing roommates and friends as a Resident Assistant, Gender and Sexual Minorities, and Mental Health First Aid for Young Adults.• Coordinated purchasing for the residential community, community council, and professional development, inclusive of travel requirements in accordance with state and university standards.• Consulted with leadership to initiate the creation, communications, and dissemination of department goals throughout the university. • Scheduled duty shifts for student staff.• Represented the department and served on various university committees. • Performed Human Resources duties such as hiring for student workers, sitting on hiring committees, and reviewing resumes for hiring staff. • Trained and supervised 18 Resident Assistants (student workers) in the protocols of the university, the Office of Residence Life, as well as local, state, and federal laws.• Advised two student groups, Association of Residence Halls and National Residence Halls Honorary, and helped develop student leaders for the betterment of their respective communities.• Implemented a university-specific learning model within the assigned building, under the guidance of the Office of Residence Life.• Acted as Procedural Advisor for the UMW Honor Council (Fall 2014) to ensure the policies of the Honor Council were followed during hearings.• Managed one residence hall (apartment style), with a capacity of 620 students.

• Participated in a training workgroup to improve Spring and Fall trainings.• Communicated with students to ensure student success both academically and socially. • Conducted educational and supportive conversations with students that have been arrested off-campus (through the Office of Judicial Affairs and Community Responsibility).• Communicated interdepartmentally to plan events regarding training, team building, and affinity.• Coordinated purchasing for the residential community, community council, and professional development, inclusive of travel requirements in accordance with state and university standards.• Supervised nine Resident Assistants in the protocols of the university, the Office of Residence Life, as well as local, state, and federal laws.• Implemented the B.A.S.I.C. programming model within the assigned complex, under the guidance of the Office of Residence Life.• Managed two residence halls (traditional and suite styles), with a capacity of 320 students.• Acted as advisor for the Association of Residence Halls.• Acted as advisor for the Resident Assistant Council (Spring 2013).

• Maintained a calm, professional demeanor when dealing with members in distress, in order to resolve issues with their prescriptions and services.• Maintained files and logs to ensure that files are orderly, complete, and updated in a timely manner.• Researched, analyzed, and processed members’ enrollment from paper referrals into a computer database system.• Approved or denied financial forms used to activate pharmacy benefits.• Performed daily data entry into computer database systems and spreadsheet documents related to enrollment, intake, eligibility, closures, transfers, changes of status, adoptions, and other provider support databases according to established procedures and within expected timeframes. • Processed enrollment and updates of members in SXC, the State Pharmacy Database.• Coordinated intake, enrollment, and telephone triage activities with CPSA’s Member Services Department such as processing inter-Regional Behavioral Health Authority/ Geographic Service Area transfers, and adoptions. • Served as liaison for clients and behavioral health providers, providing verification of member enrollment and eligibility status with AHCCCS per request from hospitals, network providers, and pharmacies.• Processed referrals to appropriate intake sites, per request by PCP’s and health plans, and hospitals requesting behavioral health services for their patients.• Received and processed incoming electronic and telephonic correspondence from contracted providers.• Managed incoming and outgoing calls in a call-center setting for busy behavioral health office.• Completed dispatch requests to crisis behavioral health providers from hospitals for emergency member enrollment to CPSA. • Approved or denied pharmacy overrides per providers requests for vacation and hospital discharge medications.

• Maintained a calm, professional demeanor when dealing with members in distress, in order to resolve issues with their prescriptions and services.• Maintained files and logs to ensure that files are orderly, complete, and updated in a timely manner.• Researched, analyzed, and processed members’ enrollment from paper referrals into a computer database system.• Approved or denied financial forms used to activate pharmacy benefits.• Performed daily data entry into computer database systems and spreadsheet documents related to enrollment, intake, eligibility, closures, transfers, changes of status, adoptions, and other provider support databases according to established procedures and within expected timeframes. • Processed enrollment and updates of members in SXC, the State Pharmacy Database.• Coordinated intake, enrollment, and telephone triage activities with CPSA’s Member Services Department such as processing inter-Regional Behavioral Health Authority/ Geographic Service Area transfers, and adoptions. • Served as liaison for clients and behavioral health providers, providing verification of member enrollment and eligibility status with AHCCCS per request from hospitals, network providers, and pharmacies.• Processed referrals to appropriate intake sites, per request by PCP’s and health plans, and hospitals requesting behavioral health services for their patients.• Received and processed incoming electronic and telephonic correspondence from contracted providers.• Managed incoming and outgoing calls in a call-center setting for busy behavioral health office.• Completed dispatch requests to crisis behavioral health providers from hospitals for emergency member enrollment to CPSA. • Approved or denied pharmacy overrides per providers requests for vacation and hospital discharge medications.

• Advocated for clients within the facility and also within the community so that their needs were better met. • Supervised ten BHTs in the implementation of facility, state, and federal levels of care to the socially marginalized of the community requiring substance abuse detoxification and treatment.• Collaborated with other management regarding employment and training of subordinate staff.• Trained staff regarding various aspects of technological knowledge and clinical care.• Effectively and professionally communicated verbally and in writing with regard to assessments, progress notes, and office communication.• Supervised clients in individual and group settings as part of a multi-disciplinary team to achieve individualized treatment goals. • Formulated and implemented protocols and processes per company and state regulations• Initiated and implemented electronic documentation for assessments• Planned, organized, and implemented recreational and creative therapy techniques designed to increase clients’ physical activity and socialization skills. • Observed and reported nursing functions such as vital signs, medication effects, nutrition, and infection control.