Leading and mentoring a team of 11 Cloud Operations Specialists tasked with implementing UKG Pro WFM Suite Products .-UKG Pro -UKG Workforce Dimension - UKG Workforce Ready -UKG Talk -OpenAm -Boomi -SQL -Google Cloud Platform -Github -Rest API -Postman-ADFS -SSO -Private/Public/Hybrid Cloud -Saas -IBM Cognos Business Intelligence-SFTP -SAML -XML -JSON -JIRA -Confluence -SalesforceDevelop and continuously Improving processes to decrease our time to market timelines and improve efficiency.Define the team’s scope of support for Pro WFM Suite customers in production, pre-sales, and post live.Collaborate with Stakeholders across the organization to ensure various simultaneous projects are successful.

- Cloud Administration in SaaS- Cloud Refresh- Cloud Implementations- Collaborate with various teams within the organization- Communicate directly with customers at an executive level

- Member of a collaborative Account Specialist team serving first point of contact.- Provide support to our customer base of 250+ using a variety of platforms including phone, e-mail, remote session, and CRM case management system.- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms.

- Field Market Research - New Product Innovations- Promote Product Awareness- Sales solutions

- Maintained sensitive and confidential information- Troubleshoot Printers and Software- Set priorities to achieve deadlines in a timely manner

- Open BJ’s restaurants across the United States from New York to Florida- Provide Gold Standard Customer Service- Make sure all company and food safety policies are met - Train new team members the importance of a satisfied customer

- Overlook and direct field market research- Overlook Brand Development- Optimize ROI

- Event Planning- Event Productions- Event Marketing- Music Productions

FBLA helps students develop leadership abilities, prepares them for entry into a business-related occupations, and offers a setting where members compete at regional, state and national levels in business and technology curriculum.