• Primary point of contact for field sales teams to execute direct mail campaigns• Determined proofreading edits of mailers to ensure accuracy of body copy and graphics• Established data parameters for target audiences to receive campaigns

• Submitted reimbursement requests to the appropriate carrier within authorized dollar authority of $500,000.• Ensured diligence through reimbursement process by tracking and following up on missing information and outstanding payments.• Reviewed and issued reimbursements, notifying designated contacts within 24 hours of receipt.• Accurate and timely communication with carriers, administrators, clients, and brokers.• Managed monthly claim reports for the administration of my assigned book of business of 75 clients.

• Utilized Microsoft Office Suite, Canva, and Adobe Illustrator to create informative and relevant presentations.• Developed the budget for and taught science-based curriculum for Youth Summer Program in association with Phoenix Park District.• Created SQL reports and filtered data based on business goals of management.• Data entry of client demographics, contact information, and surveys within FAMCare platform and Microsoft Excel.• IT assistance in-office – troubleshooting of MacOS, FAMCare, Canon.• Field-based outreach in Phoenix Community including canvassing and service fairs.

• Lead an integrated classroom of neurotypical students and students with Autism Spectrum Disorder.• Analyzed behavioral data in Catalyst (by DataFinch), utilizing Excel and PowerPoint to create relevant charts and presentations.• Continuous learning through the review of scholarly articles on cognitive development, behavior therapy, and classroom dynamics.• Navigated the transition of re-opening the first classroom of Tempe Community School through COVID-19 protocols.• Established professional and personal goals for a team of five therapists and teachers under my supervision.• Instructed clients in-classroom performing applied behavior analysis (ABA) interventions, logging data, and ensuring the safety of all students.

• Created lesson plans adjusting to a morning and afternoon schedule.• Utilized ABA training in the classroom with children aged 18 months to 5 years.• Scheduled material prep for lesson planning with 2 members of my team.