Anthony Maas Mba Email & Phone Number

Philadelphia, Pa, Us

United States

Managed store offering integrated optometry services and prescription and retail eyewear. Led integration of “brand story” to ensure flawless execution of customer experience. Established clear team objectives and individual goals to encourage team focus and continuous improvement. Recruited and hired brand-right associates to become long-term associates. Accurately forecasted staffing needs based on available information and scheduled associates accordingly. Seamlessly linked optometrist and retail functions together to create consistent customer experience. Spearheaded performance management initiatives to lead stores associates to deliver brand story and positive customer experience.  Created positive store culture in conjunction with corporate culture by identifying what motivated each individual and directing conversations and actions appropriately.  Consistently delivered top 3 Key Results by inspiring associates to provide excellent customer experience through developing associate competence and knowledge. Appropriately trained all associates to provide top-notch customer service. Built and cultivated relationships to lead OD business partnerships and co-planning. Analyzed store financial data to accurately forecast sales monthly, weekly, and daily to forecast actual dollar cost to store P&L, and adhere to HTSG.

Mays Landing, Nj

Facilitated project management to launch new initiatives to 27-store region.  Delivered inspirational presentations to over 400 people to promote excellence.

Middletown De

Managed all store functions, activities, and store employees to ensure customer service, merchandising, operational, safety, and security standards were met. Oversaw and supported zone managers, sales floor personnel, and product service associates. As second in command in store, managed pricing, delivery, freight flow, and assembly. Achieved budgeted sales and margins by providing quick, responsive customer service. Successfully managed all expenses within predetermined budget criteria.  Improved operations and performance through Manage By Walking Around (MBWA) techniques.  Corrected any issues of noncompliance by taking immediate action.

Mays Landing, Nj

Directed overall (P&L) financial performance of GEN-C store (one of 50 nationally testing new initiatives) with sales volume in excess of $30 million per annum. Managed staff of 160. Strategized initiatives to achieve sales results through business analysis, action planning, effective communication, and accountability. Drove operational excellence by thinking strategically, prioritizing, planning, delegating, and adapting to business needs. Hired, evaluated, developed, and promoted associates to increasing levels of responsibility. Served as primary media contact for Tri-State area. Developed competitive analyses and pricing recommendations as District Pricing Coordinator  Successfully launched 5 new stores, including 2 key concept stores. Managed and facilitated relocation of store within market. Optimized inventory, cash control, and loss prevention techniques while creating and executing action plans to increase sales and profits and reduce shrink. Developed talent by teaching and applying effective selling strategies and management practices. Led MD 2000 management development program for 10 stores in district. Spearheaded Direct Ship initiative for Northeast as Launch Captain for 40 stores. Received Customer Service Award for consistently delivering positive customer experiences. Won President’s Club Award for store sales 18 times. Earned Manager of Distinction Award for 2002. Earned Top Product Sales Award (Monster Cable) three consecutive years.

Operations Manager 1996 – 1999Primary responsibilities included: inventory management and control, P&L, cash management, staffing, scheduling, bad debt collection, home delivery and installation processes, and building security.Assisted development of new release procedures for inventory control.Successfully resolved critical operations/inventory management problems at three other stores while continuing to manage primary responsibility. Completed OMDP training. Won President’s Club Award for expense control multiple times. Oversaw annual district inventory process.

Project Management Certification

Master’S Degree In Business Management, Technology

Master’S Degree In Business Management, Human Resources

Bachelors In Business Management