• Responsible for developing the management team to achieve growth, productivity, and profitability goals of the District as well as deliver legendary customer experiences.•Plan, identify, communicate and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the district•Implement company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives•Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals

• Lead sales and operations for the termite division in Northern California.• Exercise strong leadership skills in mentoring, coaching, motivating and training our staff• Monitor expenses and analyzes financial performance and budget• Identify operational and sales deficiencies and implement plans for improvement• Recruit, select and train sales, service, and administrative staff• Perform field evaluations and coach staff• Provide strategic focus and planning to develop and business retention• Guide and participate in manager meetings and training programs• Monitor regulatory compliance with state and federal agencies

• Responsible for leading the development of a new market for Car 2 Go in San Francisco.• Worked with both state and local government to advocate and seek approval for new locations.• Developed and presented a strategic business plan on growth of fleet within the territory to the senior leadership team.• Consistently kept senior leadership aware of market trends in the area and offered solutions for road blocks we encountered.

• Coordinated daily operations for 12 Avis, Budget, Budget Truck locations and 93 Zip Car pods within San Francisco.• Develop, implement and direct operating and sales plans to maximize revenue, grow market share, and increase profit within district.• Monitor goal performance and establish or revise plans as necessary to maximize profits.• Responsible for managing location performance, maintenance, sales, customer service, and safety/risk management for entire district. • Manage P&L for district operations.• Set and execute ancillary sales goals and strategies.• Responsible for recruiting, hiring and training all new employees at all 12 locations.• Ensure resolution of customer service issues to ensure the development of strong customer relationships and high customer retention. • Facilitate leadership development and key talent retention efforts (i.e., performance management, coaching/counseling/corrective actions, employee recognition and rewards, talent review, etc.)• Work with senior leadership to define talent management needs to design and implement HR programs and practices (i.e., organizational design, workforce development/planning, talent review, succession planning, compensation management, etc.)• Visit and inspect all locations within the district on a regular basis.

• Supervised one or more of the daily operations and sales functions at San Francisco airport to ensure maximization of fleet utilization and customer satisfaction.• Effectively lead, coach, develop, motivate, and manage rental agents to achieve or exceed all financial measures • Reviewed work being performed at the airport to ensure complete, timely, and consistent results for our customers.• Monitored rental agreements to ensure correct rates and expenses were being charged.

• Consistently recognized as a Top Performer!• Motivate, coach and support trainees to increase inside and outside sales, revenue and profitability.• Managed branches fleet, expenses, accounts receivable and all employees. • Consistently maintained and exceeded sales targets and branch customer service scores• Completed management training throughout all facets of the business including marketing, sales, finance and customer service.• Providing a high level of customer service ensuring that all customers have been completely satisfied with their rental experience.• Established and secured appointments with business decision makers to increase revenue. • Consulted customers by making sales recommendations concerning their needs.• Presented to businesses the benefits and value of establishing a corporate account.