Employee Engagement and Communication • Serve as a point of contact for employee relations, providing guidance and resolution to maintain a positive work environment. • Address and resolve workplace conflicts fairly and consistently. • Ensure a thorough understanding and adherence to company policies and procedures. Address policy violations through the appropriate forums. • Manage the onboarding and offboarding process for workshop team members.Talent Development • Collaborate with the Talent Development team to ensure performance appraisals, goal setting, and feedback mechanisms are up to date for all employees. • Work closely with management to enhance employee performance and engagement. • Identify training needs and coordinate professional development opportunities for employees.Talent Acquisition • Partner with Workshop Operations and Technical Managers to identify staffing needs and strategize effective hiring solutions in close collaboration with the HR Manager and Talent Acquisition Manager. • Support the recruitment department by identifying staffing requirements and conducting screening interviews.Data Management • Ensure all employee documents are submitted and maintained to comply with internal and government regulations.Attendance and Schedule Management • Track employee attendance, sick leave, and annual leave to maintain accurate records. • Oversee attendance tracking and schedule adherence to ensure optimal staffing levels. • Address attendance-related issues promptly and in accordance with company policies.

- Set job descriptions with required qualifications and KPIs; write job posts, screen CVs, conduct interviews, prepare job offers and contracts, and perform exit interviews- Ensure new hires receive appropriate orientation- Train team members on operations across all SET outlets in collaboration with Operations Managers- Identify training and development needs- Draft and deliver training plans for all outlets with topics and content in collaboration with Operations Managers- Update training materials as needed and conduct post-training assessments- Continually update HR policies and the staff manual, ensuring implementation- Manage the performance appraisal process, including developing forms, gathering and analyzing data, and submitting results- Support outlet managers in resolving employee issues- Organize team events to promote team spirit and wellness- Propose activities to MPS with related details- Follow up with the HR Coordinator on personnel administration: accurate personnel files, timely attendance, payroll and social security requirements, and tracking leaves- Complete travel arrangements for SET staff (visa applications, tickets, and hotel reservations)- Fulfill governmental administrative requirements- Train staff on using HR-related forms- Ensure accuracy in personnel and HR reports, including KPIs, monthly staff reports, and memos

AHLAN Project in collaboration with UNICEF:- Recruit and maintain accurate personnel data for 74 short-term youth workers across 10 projects, including timesheets, pay slips, and payments.- Perform vulnerability assessments to select 120 vulnerable youth.- Recruit and maintain accurate personnel data for 120 youth, including agreements, CoC, timesheets, pay slips, and payment receipts.- Coordinate and implement capacity building sessions, ensuring readiness of materials, availability of trainers, and presence in sessions.- Collaborate on the selection of 46 full-time workers across the 10 projects.- Document and follow up on capacity building costs such as printing, transportation, and meals.- Draft reports for UNICEF regarding youth activities.- Follow up on new hires' performance with the Project Manager and project owners.- Provide on-site operational support to the Project Manager as needed.SET:- Ensure proper implementation and follow-up of HR policies and procedures.- Administer the recruitment process, including CV screening, interviews, candidate selection, background checks, and preparing job offers and contracts.- Assist in performance appraisal interviews with HR insights based on personnel files.- Conduct operations tours across all SET locations to address staff issues in collaboration with the Operations Manager and outlet managers, providing recommendations and follow-up.- Manage IT and office supply needs, complete government administrative requirements, and arrange travel for SET staff.- Propose and organize team events to promote team spirit and wellness.

- Recruit and retain Cash For Work (CFW) employees for the GIZ project.- Prepare monthly HR and attendance reports.- Process monthly salaries.- Administer personnel data and reporting, including personnel files, attendance, timesheets, payroll issues, social security documentation, travel arrangements, leave tracking, and foreign personnel work eligibility (visa, work permit, etc.).- Handle employee administrative requirements with government bodies, such as medical cards and other mandatory tests.- Manage the recruitment process: post job vacancies, screen CVs, conduct background checks, perform initial screenings, and prepare job offers and contracts.- Conduct general employee orientation programs and prepare workstations.- Ensure proper implementation and follow-up of HR policies and procedures.- Organize team gatherings and support presentation preparation.- Assist in the performance appraisal process.- Ensure timely and accurate preparation of travel documents.- Manage office equipment and coordinate maintenance and repairs.- Administer IT and software licenses.

- Recruit and retain Cash For Work (CFW) employees for the GIZ project.- Prepare monthly HR and attendance reports.- Process monthly salaries.- Administer personnel data and reporting, including personnel files, attendance, timesheets, payroll issues, social security documentation, travel arrangements, leave tracking, and foreign personnel work eligibility (visa, work permit, etc.).- Handle employee administrative requirements with government bodies, such as medical cards and other mandatory tests.- Manage the recruitment process: post job vacancies, screen CVs, conduct background checks, perform initial screenings, and prepare job offers and contracts.- Conduct general employee orientation programs and prepare workstations.- Ensure proper implementation and follow-up of HR policies and procedures.- Organize team gatherings and support presentation preparation.- Assist in the performance appraisal process.

- Filter potential candidates for job vacancies.- Reach out to new candidates and companies with job vacancies.- Contact shortlisted candidates about job openings.- Design and implement online training.- Outreach to candidates with physical or sensory disabilities or severe financial crises for job readiness workshops.- Monitor and coordinate the workshop, including attendance follow-up.- Enter data for each workshop attendee.

- Organize weekly schedules and prepare payroll, including deductions, bonuses, and benefits.- Handle employee relations, legal paperwork, and attendance tracking.- Ensure high levels of customer satisfaction in food, service, and ambiance.- Address customer complaints and develop programs to enhance customer retention.- Manage inventory, place orders, and maintain supplier and contract records.- Prepare daily cash reports and manage public relations.

- Managing sales and marketing on social media.- Training individuals interested in starting their own online side business.- Selling products to a large customer database.- Targeting new customers and potential team members daily.

- As a Team Leader and Key Trainer, ensure that all team members are well-trained in service standards, menu knowledge, and customer interaction to maintain high-quality service.- Supervise the daily operations of Paradox - Cafe Bistro Bar, including opening and closing procedures, shift management, and ensuring smooth workflow.- Lead efforts to enhance the customer experience by addressing customer feedback, implementing service improvements, and ensuring a welcoming and enjoyable atmosphere.- Oversee the inventory levels and manage supply orders to ensure the cafe bistro bar is well-stocked with necessary ingredients and materials, minimizing waste and controlling costs.

- Preparing the weekly schedules for restaurant and catering staff across our two branches.- Managing inventory and food supply requests.- Purchasing necessary products.- Supervising the floor operations.- Handling customer relations.