Anthony Mangen Email & Phone Number

Scottsdale, Arizona, United States

Providing CAT and Production Support for the Zelle Application.Generating monthly reports to provide analytics and assist in the annual audit.Monitoring replication across our environments to ensure process integrity.Supporting customer implementation and updatesMaintaining documentation that is essential to daily/monthly/annual processes and cataloguing updates to existing processes.Providing On-Call Support for external and internal customers during high severity events.Assisting in training and onboarding for new members to the Zelle application

Phoenix, Arizona Area

Enhancing the customer onboarding and retention experience through diagnosing and resolving escalated customer issues. Supporting our front line consultants to provide a productive and satisfactory experience.Analysis of macro and micro trends within escalated support contacts, helping to define problems and making recommendations for solutions.

Phoenix, Arizona Area

Tempe, Arizona

Delivering world class support and service to 30+ customers a day. Providing support for all products listed in the scope of support and consistently going above and beyond to assist customers in finding a resolution. Consulted about business goals to help uncover areas where customers are trying to grow and providing them with products and information that allowed them reach their goals much quicker.

Creation and engineering of original sound and audio for visual projects both commercial and independent.

Maintaining store operations, deployment of baristas, escalated customer service needs, monitoring of company standards on the floor level, cash handling and management, and inventory supply and stock.

Basics of percussion and technique, applying rudiments to the drum kit, sight reading and ear training, and advanced studies in style and adaptation.

Bachelor Of Arts (B.A.), Electronic Production And Design

Education record