Accountable for modernisation of integrated tools supporting B2B Sales and Pre-Sales, and Fulfilment.- Leveraging E2E experience across Sales, Pre-Sales, Product, Fulfilment and IT to iteratively improve processes and productivity through multiple strategic initiatives

Accountable for the $130M Voice Product P&L, and management of the Internal and External Access Vendor Costs and relationships, which form the delivery methods for the $400M combined Data and Voice Product Portfolios.Highlights Include:- Delivered incremental growth on a $200M portfolio vs market in double digit CAGR decline- Built and presented the $400M FY21, Data and Voice driver based Annual Operating Plan to the GE CEO, with positive stakeholder feedback- Led BSS/CPQ to Helix OSS Fulfilment integration program, delivering: o >90% reduction in order rework, addressing the key delay root cause o Reduced Product Fulfilment Cycle Times by >40 days o Established the OE Digital Technology Blueprint for E2E Digitised CX o Leveraged APIs (Mulesoft), BSS workflows (ServiceNow), OSS/TOSCA orchestration (Netcracker) & RPA (UIPath)- Delivered a digitised 3 minute SIP Voice quoting process with automated activation delivering sub 5 day Fulfilment Cycle Times for services integrated with the MS Teams and NICE InContact platforms- Integrated and launch the NBN Enterprise Ethernet, an access supporting the Data and Voice Products, driving API integration projects with NBN to improve both Pre-Sales Quality and Fulfilment Cycle Times- Acting as an advisor/internal consultant in the IT architectural redesign of the Optus E2E IT stack as Optus reimagines the Data and Voice product stacks to embrace Software Defined Networking with Renaissance- Delivered Cost Out Initiatives considered best in class within OE & Singtel

My team of passionate Design Specialists are dedicated to solving Optus Business customer problems by tailoring solutions from Optus' vast array of carriage and ICT capabilities. Years of feedback from our customers fuels my thirst to change and improve our customer's experience. By providing insight and design thinking that informs our strategy for CPQ, Portal, BSS &OSS replacement, I know we will build a platform that will support our future state product and service capabilities and a step change in Customer Experience.

This functional leadership role was a critical to driving the success of the Fixed Enterprise product portfolio. I had the pleasure of developing a great team and building lasting relationships with key customers.Highlights Include:- Customer Service Institute of Australia (CSIA) State Winner for Best Project 'Jaguar' which transformed the Wholesale Provisioning 'Connect' function with measured CX improvements of 20%- 30% improvement in Customer Experience - 5/10 to 8/10 average- 70 business day Reduction in Cycle Time - from 90 to <20 average- 35% improvement in On-Time Performance - 50% to 85%- 30% improvements in staff engagement through my actively listening and working for my team as much as for the business- Significant improvements to Customer Communications- Numerous Product Lifecycle improvements to address Customer feedback

A great entry point to the Wholesale marketplace and an opportunity to build my leadership skills.Highlights Include:- Increased Organisational Capability through establishment of the OWS Project Management team. - Increased Fixed Data Revenue Pipeline by restructuring of the Pre-Sales function to align Sales Account Managers to Sales Engineers in Virtual Teams. - Productivity Improvements in Pre-Sales through integration of the Optus Networks Service Delivery (complex provisioning) function into OWS.

A great opportunity to provide consulting expertise to some of Australia's top brands.Highlights:- Provided Technical Pre-Sales Consulting on multi-disciplinary Telstra ICT solutions with sales and revenue accountability.- Support of Tier 1 Customers such as McDonalds, Harvey Norman and Metcash (IGA) Supermarkets

A great transition point from Sales to Pre-Sales , working with the entire spectrum of retail customers from SMB all the way to Government Customers in a single role.Highlights Include:- Provided technical sales support the Western NSW Sales Team and drove a 0 to 20% penetration of IPVPN networks into the portfolio in under 18 months- Developed experience in turning around an underperforming sales team and creating a high performance team through coaching and mentoring.

Director and Audit Committee Chairman for a fantastic financial institution serving Tubemakers and BHP employees and their families. Phoenix CU is now a part of Maitland Mutual.