Anthony Mcdonald

Anthony Mcdonald Email and Phone Number

ServiceNow Developer
Anthony Mcdonald's Location
Dallas-Fort Worth Metroplex, United States, United States
About Anthony Mcdonald

* ServiceNow and Rest API, Service Catalog customization, Service Portal customization using AngularJS, JavaScript, HTML and * CSS. Certified Scrum Master since 2016* Experience with using ServiceNow Web Services SOAP and Rest API calls and Integration.* Business Systems Analyst experience specializing in end user requests.* Experienced in Geneva, Helsinki, Istanbul and Kingston.* Experience running reports and system health and diagnostics for Operations Management.* Customization of ServiceNow Incidents, Change and Knowledge forms. * Creating customized tables and classes for CMDB.* ServiceNow HR Integrations certified for integrating the HR Module with third party tools.I have worked on many versions of ServiceNow. I am comfortable working in the Service Portal and Service Catalog. I have worked in multi-domain and multi-instance environments. I have extensive experience in Service Mapping, Domain Mapping, Mid-Server set-up and Orchestration.

Anthony Mcdonald's Current Company Details

ServiceNow Developer
Anthony Mcdonald Work Experience Details
  • Cognizant
    Servicenow Developer
    Cognizant Aug 2023 - Mar 2024
    Teaneck, New Jersey, Us
    Dedicated and innovative ServiceNow Portal Developer with experience in designing, developing, and optimizing ServiceNow applications on the Platform and Portal. Adept at delivering user-centric solutions that improve efficiency and user experience. Designed widgets, and workflows that improved end-user experience.
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  • Usaa
    Servicenow Developer
    Usaa Nov 2020 - Aug 2023
    San Antonio, Texas, Us
    Major Incident Management Implementation, Service Catalog, ServiceNow Catalog, ServiceNow Integrations, Develop enhancements for third party solution. Perspectium Database replication software integration. SLA, Metrics and Key Performance indicator development.
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  • Cognizant
    Servicenow Developer
    Cognizant Jul 2019 - Oct 2020
    Teaneck, New Jersey, Us
    Contract with ATT/Direct TV: Major Incident Management Implementation, Client Template Customization, Data Set Imports from Flat File Data Field Transform Maps Dashboards and Reports, Activate the Glide Virtual Agent Virtual Agent Configuration, Virtual Agent Widget Placement and Configuration, Key Performance Indicators Metrics, Customization using JavaScript. ServiceNow Security Incident Response Module (SIR). Integrate SIR with Splunk and Azure, configure notifications, dashboards and alerts.
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  • Patriot Solutions International, Llc
    Servicenow Developer
    Patriot Solutions International, Llc Sep 2018 - Jun 2019
    Colorado Springs, Co, Us
    Contract with ORNL: JavaScript customized development, Scoped Application DevelopmentCreating a custom Service Portal Employee Education Reimbursement System. ServiceNow Dashboard creation for reporting. Access Control Lists for field level and table level permissions according to student/employee specifications Configure the ServiceNow Connection & Credential Aliases, Developing, installing, and troubleshooting ServiceNow applications.
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  • Infosys
    Servicenow Developer
    Infosys Oct 2017 - Sep 2018
    Bangalore, Karnataka, In
    Service Portal Development, JavaScript customized Widgets Scoped Application Development Scrum Master, Team Lead for Agile Development Methodology, Creating Burndown, Velocity and Capacity charts, Configuration Management Database Customization, Jira to ServiceNow Integration using Web Services. Service Catalog and Service Portal development. Creating custom widgets for Service Catalog items to be displayed in the portal, including Knowledge Article negative feedback module customization.Also, Service portal flagged article feedback customization. Creating Survey Templates and Custom Survey for Service Portal and Service Catalog. Writing duration script for Request and Problem forms. Access Control Lists for field level and table level permissions.
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  • Metasys Technologies, Inc.
    Servicenow Developer
    Metasys Technologies, Inc. Jun 2016 - Sep 2017
    Atlanta, Ga, Us
    Contract with DELL: Service Catalog, creating custom widgets for Service Catalog items to be displayed in the portal, including Knowledge Article negative feedback module customization, flagged article feedback customization. Creating Survey Templates and Custom Survey for Service Portal and Service Catalog. Writing duration script for Request and Problem forms. Access Control Lists for field level and table level permissions.
    View
  • Zodiac Solutions, Inc
    Servicenow Developer
    Zodiac Solutions, Inc Mar 2016 - Jun 2016
    Carrollton, Texas, Us
    Contract with NETFLIX: ServiceNow Developer. Creating custom widgets for Service Catalog items to be displayed in the portal. Using AngularJS and JavaScript along with HTML and CSS.Customizing Employee Portal, Asset Management, Product Catalog, Stockroom and Stock Rules. Dashboards and Service Catalog development. Have worked with Web Services Rest and Soap API for inbound and outbound integration. Created CMDB tables and classes. Developed and customized forms.
    View
  • Indotronix International Corporation
    Frontend Developer
    Indotronix International Corporation Oct 2015 - Jan 2016
    Rochester, Ny, Us
    Using HTML, CSS, JavaScript and Bootstrap to create Mobile Friendly web pages
    View
  • Csi
    Frontend Developer
    Csi Feb 2014 - May 2015
    Paducah, Ky, Us
    Contract with DELOITTE:Using AngularJS, jQuery, JavaScript and HTML5 to create user interfaces
    View

Anthony Mcdonald Education Details

  • Carrington College-Phoenix
    Carrington College-Phoenix
    Computer Software Engineering
  • Npower
    Npower
    Servicenow Administrator Training

Frequently Asked Questions about Anthony Mcdonald

What is Anthony Mcdonald's role at the current company?

Anthony Mcdonald's current role is ServiceNow Developer.

What schools did Anthony Mcdonald attend?

Anthony Mcdonald attended Carrington College-Phoenix, Npower.

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