Anthony Mendis Email & Phone Number

New York, Ny, Us

New York, United States

• Researched, tested, and developed 7 new Microsoft Entra conditional access policies and created end-user documentation for several ongoing projects, significantly improving network security and access control efficiency.• Managed, imaged, and deployed 30+ new hire laptops per week using PowerShell scripts and leveraging Mobile Device Management (MDM) solutions such as Intune to ensure compliance with IT policies and standards.• Resolved a weekly average of 40+ hardware, software, and… Show more • Researched, tested, and developed 7 new Microsoft Entra conditional access policies and created end-user documentation for several ongoing projects, significantly improving network security and access control efficiency.• Managed, imaged, and deployed 30+ new hire laptops per week using PowerShell scripts and leveraging Mobile Device Management (MDM) solutions such as Intune to ensure compliance with IT policies and standards.• Resolved a weekly average of 40+ hardware, software, and security-related help desk tickets via ScreenConnect and in person, drastically improving ticket resolution time and overall employee satisfaction.• Automated a critical departmental procedure involving new hire onboardings and the creation of shipping labels required to ship company-issued IT equipment. Efforts included building a custom form to capture and parse new hire information, testing API calls with Postman, and leveraging Power Automate to build a comprehensive workflow that communicated across 3 API endpoints.• Trained new IT staff on help desk activities and essential departmental procedures, ensuring a seamless organizational transition.• Supported the CIO with numerous ad hoc projects, such as IT hardware upgrades and firmware updates involving Logitech AV equipment and HPE Aruba wireless access points. Show less

White Plains, New York, United States

• Supported the store manager lead a team of 5 employees, providing effective coaching that boosted staff productivity in customer service, fostering a welcoming and diverse environment, resulting in a motivated team that consistently met or exceeded sales targets.• Successfully increased front-end sales revenue by implementing strategic merchandising and efficient inventory management strategies, resulting in improved customer problem resolution, a reduction in overstock, and a significant… Show more • Supported the store manager lead a team of 5 employees, providing effective coaching that boosted staff productivity in customer service, fostering a welcoming and diverse environment, resulting in a motivated team that consistently met or exceeded sales targets.• Successfully increased front-end sales revenue by implementing strategic merchandising and efficient inventory management strategies, resulting in improved customer problem resolution, a reduction in overstock, and a significant decrease in out-of-stock instances.• Implemented customer-centric strategies and personalized services, resulting in a 20% improvement in positive customer feedback increase, contributing to improved store and loyalty ratings.• Maintained a clean and organized work area at all times, following company standards for appearance and housekeeping practices. Show less

White Plains, New York, United States

• Adapted to changing demands by performing multiple duties, such as ringing up customers and handling returns as store traffic increased and decreased throughout multiple shifts.• Created an in-store and online easy, seamless, and fun experience, building and cultivating customer relationships.• Drove sales with in-store and online clients by embracing and being proficient with technology.• Completed various fulfillment tasks in the stockroom under time limits with zero… Show more • Adapted to changing demands by performing multiple duties, such as ringing up customers and handling returns as store traffic increased and decreased throughout multiple shifts.• Created an in-store and online easy, seamless, and fun experience, building and cultivating customer relationships.• Drove sales with in-store and online clients by embracing and being proficient with technology.• Completed various fulfillment tasks in the stockroom under time limits with zero errors.• Maintained sales floor with the highest accuracy and attention to detail.• Received an award for "Employee of the Month" in 2021. Show less

Bachelor Of Science - Bs, Cybersecurity And Information Assurance

Activities and Societies: WGU Cybersecurity Club

Education record

Transferred out of Alfred State College as a Sophomore due to health reasons involving a family member. This period was spent completing.

Bachelor Of Technology - Btech, Cybersecurity

Activities and Societies: Alfred State Pioneer Security Team Member Fall 2020 & Spring 2021 Dean’s List Recipient