Anthony Micallef Email & Phone Number

Malta

Sliema, Malta

Processing deposits.Locating and crediting missing deposits through accessing back office.Verifying business and third party deposits.Processing and verifyng Bitcoin withdrawals.Locating missing Bitcoin deposits through accessing backlog system.Processing withdrawals via wire.Resolving queries with missing or delayed withdrawals.Resolving Payments and.

St.Venera, Malta

My role at HSBC Head office involved the following tasks:Reviewing existing customer’s details we hold on our databases, checking if the details we hold are up to date, checking the mandatory documentation such as IDVA held on system is still valid.Mitigating risk on existing customer based on the information held, triggering a review when.

Swatar, Malta

As a Helpdesk Supervisor, my role involved the following tasks:Providing support for frontline agents to resolve complaints at first point of contact.Supporting colleagues with providing superior service by answering complicated queries.Dealing with customer complaints when the customer has asked to speak to a supervisor. Resolving at first point of.

Swatar, Malta

As an Unsecured Lending Specialist at HSBC Swatar, my role involved the following tasks: Having in depth needs based conversations with customers requesting lending.Understanding each customer’s situation in detail and making a decision on whether or not to provide the lending based on affordability according to current and future financial.

Swatar, Malta

As a Customer Service and Sales agent with HSBC I was responsible for providing assistance to our customers with their banking needs from the most basic enquiry to complex issues that requires critical out of the box thinking to resolve at first point of contact. I was trained on Multiple Channels (Advanced, VBV/SecureCode, Personal Internet Banking, Lost.